Orangetheory - Franchise #0108 is hiring: Assistant Studio Manager in Washington

A little quiz: What do Batman and Robin, Butch Cassidy and the Sundance Kid, Hermoine Granger and Harry Potter, and Venus and Serena Williams have in common?

Answer: Each member of the pair makes the other stronger.

That’s how it is with an Orangetheory Studio Manager and Assistant Studio Manager (ASM). They’re a doublet, a duo, a dyad. And while the manager is ultimately in charge, without that able‑bodied sidekick, the studio wouldn’t run nearly as smoothly. So if you’d like to be half of such a pair, to know the ropes as well as you know your members’ names, to step in when your manager steps out, to balance each other’s strengths, to set goals and surpass them…then Orangetheory just might be looking for you.

ORANGETHEORY FITNESS Mount Vernon Triangle/Shaw – Boutique Fitness Assistant Studio Manager

Washington, DC

Full-time, Commissions, Bonus, Benefits (Free Classes, OTF Gear, Health Ins., Vacation)

Location: 425 I Street NW Washington DC 20001

*THIS IS A FULL‑TIME POSITION, MINIMUM 40 HOURS PER WEEK, ALSO MUST BE AVAILABLE TO BE ON‑CALL

Position Summary

An Orangetheory Fitness Assistant Studio Manager is responsible for managing studio operations and activities and works with his/her Studio Manager to develop and build the member community at the studio. As an Assistant Studio Manager you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facility. As the lead for the sales function, the ASM must execute a lead generation / marketing plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must possess a high caliber approach to coaching and team development. The Assistant Studio Manager will represent the company by living an active and healthy lifestyle and is responsible for the smooth running of his/her studio.

Responsibilities

Responsibilities will include but are not limited to:

• Hiring staff and developing the front desk team of Sales Associates.
• Provide a high‑level of customer service and exceptional hospitality to OTF patrons, handling member issues and concerns in a positive and timely manner.
• Maintain OTF brand’s distinct culture and community.
• Implement and enforce standard operating procedures designed to accommodate the rapid growth objectives of our organization.
• Assist in managing the studio budget, supply ordering, and staff scheduling.
• Train hired staff members to enable them to independently carry out their duties.
• Get well‑versed in OTF methods and procedures, prior experience with the online CRM program MINDBODY and WhenIWork is preferred.
• Ensure that all front desk systems are followed such as: proper Member Check‑In, Telephone Inquiries and Prospecting (general and sales related), Guest Registration, delinquent account procedures, customer care calls, change requests and document scanning.
• Provide effective decision‑making regarding customer service issues.
• Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
• Ensure that the facility is clean, maintained and operationally sound.
• Maintain daily staff schedules, ensuring every shift is covered.
• Lead generation, new client visit bookings, sales closing percentage, revenue, membership growth, attrition, and customer satisfaction score are performance metrics.

Required Qualifications and Experience

• Degree from an accredited, four‑year college or university preferred but not required.
• Strong leadership skills; ability to command the respect of his/her team.
• Innately proactive, resourceful, well‑spoken and charismatic.
• Ability to handle conflict and manage people.
• Professional appearance both physical and on social media.
• Detail‑oriented and able to multitask with problem‑solving skills.
• Prior fitness studio management experience desired.
• Prior experience managing teams, coordinating schedules, top‑notch customer service and driving sales is mandatory.
• Experience using MindBody, Google Docs, Microsoft Office, WhenIWork is a plus.
• Able to work a non‑traditional schedule, flexible work day, evening and/or weekend hours as needed.
• Living close to the studio location is strongly preferred.
• Ability to take 1–2 OTF classes per week to effectively describe the workout to prospective clients and observe the quality of customer experience at the studio.

Compensation and Benefits

Orangetheory Fitness offers a competitive compensation, which includes incentives and a bonus plan as well as a top‑notch collaborative work environment. The Total Targeted Compensation for this position can range between $50,000 to $63,000 annually based on experience and performance. Benefits include group health and dental insurance, paid vacation, free OTF classes, OTF gear, fitness casual dress‑code, non‑traditional work schedule, and autonomy.

Job Type

Full‑time, exempt position from overtime.

About Orangetheory Fitness

Orangetheory Fitness is a trendsetting franchise fitness organization with 1,500+ locations open worldwide. We offer technologically tracked, results‑driven, professional coach‑led group personal training fitness program. We are currently seeking a qualified Assistant Studio Manager who is keen on driving sales and service excellence for our professional group fitness training facility in Washington, DC.