Assistant Studio Manager OTF H Street Job at Orangetheory - Franchise #0108 in W

Be fit. Change lives. Have fun. A little quiz: What do Batman and Robin, Butch Cassidy and the Sundance Kid, Hermoine Granger and Harry Potter, and Venus and Serena Williams have in common? Answer: Each member of the pair makes the other stronger. That’s how it is with an Orangetheory Studio Manager and Assistant Studio Manager (ASM). They’re a doublet, a duo, a dyad. And while the manager is ultimately in charge, without that able‑bodied sidekick, the studio wouldn’t run nearly as smoothly. So if you’d like to be half of such a pair, to know the ropes as well as you know your members’ names, to step in when your manager steps out, to balance each other’s strengths, to set goals and surpass them…then Orangetheory just might be looking for you. Every day will be different but, you’ll be representing the Orangetheory brand as you share the science of this workout you want everyone to love as much as you do. Maybe you’ll use this post as a stepping stone in your management career or maybe this is where you want to be forever. But if you’ve been at even one Orangetheory class, you feel the warmth, the enthusiasm, the genuine sense of being where you need to be — feelings you’ll be hard‑pressed to find anywhere but here. Specific job duties and selection requirements are listed below. Please only apply if you meet the qualifications. Position Details Location: 609 H St NE, Washington DC 20002 Position: Assistant Studio Manager (OTF H Street) Total Targeted Compensation: $50,000 - $63,000 annually Full‑time, Commissions, Bonus, Benefits (Free Classes, OTF Gear) THIS IS A FULL‑TIME POSITION, MINIMUM 40‑50 HOURS PER WEEK, ALSO MUST BE AVAILABLE TO BE ON‑CALL. THIS POSITION TRULY ONLY WORKS IF THIS IS YOUR ONLY PROFESSIONAL COMMITMENT. Position Summary An Orangetheory Fitness Assistant Studio Manager is responsible for managing studio operations and activities and works with their Studio Manager to develop and build the member community at the studio. As an Assistant Studio Manager you will provide leadership and daily direction to the sales and group personal training teams in our facility. As the lead for the sales function, the ASM must execute a lead generation and marketing plan to increase fitness program sales as well as promote the health and wellness benefits associated with a healthy lifestyle. This leader must possess a high‑caliber approach to coaching and team development. The Assistant Studio Manager will represent the company by living an active and healthy lifestyle and is responsible for the smooth running of their studio. MANDATORY RETAIL HOSPITALITY or HEALTH + FITNESS MANAGEMENT and SALES experience, including PERSONNEL MANAGEMENT experience. Part of the job requirements is meeting or exceeding monthly sales and revenue goals. Responsibilities Hire staff and develop the front desk team of Sales Associates. Provide high‑level customer service and exceptional hospitality to OTF patrons; handle member issues and concerns in a positive and timely manner. Maintain OTF brand’s distinct culture and community. Implement and enforce standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization. Assist in managing the studio budget, supply ordering, and staff scheduling. Train hired staff members to enable them to independently carry out their duties; become well‑versed in OTF methods, MINDBODY, and WhenIWork. Ensure all front desk systems are followed: proper Member Check‑In, Telephone Inquiries and Prospecting, Guest Registration, delinquent account procedures, customer care calls, change requests, and document scanning. Provide effective decision‑making regarding customer service issues. Plan and promote special events for the studio on a monthly basis using OTF tools for outreach and community involvement. Ensure the facility is clean, maintained, and operationally sound. Stay on top of the staff schedule daily and make sure that every shift is covered by the team or the ASM. Lead generation, new client visit bookings, sales closing percentage, revenue, membership growth, attrition, and customer satisfaction score are categories on which performance will be measured. Required Qualifications and Experience Degree from an accredited, four‑year college or university. Ability to command respect of the team and strong leadership skills. Pro‑active, resourceful, well‑spoken, charismatic, capable of handling conflict and managing people. Professional appearance, both in person and on social media. Detail‑oriented, able to multitask with strong problem‑solving skills. Prior fitness studio management experience desired. Prior experience managing teams, coordinating schedules, delivering top‑notch customer service, and driving sales is mandatory. Experience using MindBody, Google Docs, Microsoft Office, and WhenIWork is a plus. Able to work a non‑traditional schedule, flexible work day, and evening/weekend hours as needed. Living close to the studio location is strongly preferred. Ability to take 1–2 OTF classes per week to effectively describe the workout to prospective clients and observe the quality of customer experience at the studio. Compensation and Benefits Orangetheory Fitness offers competitive compensation, which includes incentives and a bonus plan as well as a top‑notch collaborative work environment. Benefits include group health and dental insurance, paid vacation, free OTF classes, OTF gear, fitness casual dress‑code, non‑traditional work schedule, and autonomy. Job Type Full‑time, exempt position from overtime. About Orangetheory Fitness Orangetheory Fitness is a trendsetting franchise fitness organization with over 1,500 locations worldwide. We offer technologically tracked, results‑driven, professional coach‑led group personal training fitness programs. We are currently seeking a qualified Assistant Studio Manager who is keen on driving sales and service excellence for our professional group fitness training facility in Washington, DC. #J-18808-Ljbffr