Presidian Hospitality
Customer Marketing Manager, The Springs Resort and Spa - AT
Presidian Hospitality, Austin, Texas, us, 78716
Customer Marketing Manager, The Springs Resort and Spa - AT
Join to apply for the
Customer Marketing Manager
role at
Presidian Hospitality .
Position Overview Are you a relationship‑driven marketer who finds energy in connecting data, storytelling, and guest experience? Do you love turning insights into meaningful moments that inspire people to return again and again?
Company The Springs Resort is looking for a Customer Marketing Manager to lead lifecycle and CRM marketing. This role blends strategy and execution—using guest insights, segmentation, and automation to build emotional loyalty and drive revenue, while working closely with property marketing teams to keep guests engaged before, during, and after their stay.
Work Environment & Schedule
Status: Full‑time, Exempt
Compensation: $80,000–$95,000 annual salary
Benefits: Full benefits + annual performance bonus
Reporting: VP of Marketing; partners: Marketing Manager, Creative, Resort GM
Schedule: 40‑45 hrs/week; primarily weekdays with occasional evenings/weekends; hybrid work mode
Customer & Lifecycle Marketing
Lead CRM and lifecycle programs to deepen guest relationships, drive repeat visitation and grow revenue.
Design and execute audience segmentation, personalized journeys, and automated campaigns across email, SMS, and digital channels.
Translate guest sentiment, NPS, and survey data into strategies that improve satisfaction and loyalty.
Partner with property marketing specialists to align storytelling and offers reflecting each resort’s unique experience.
Work with Brand and Creative teams to develop campaigns expressing the emotional value of geothermal wellness.
Coordinate CRM‑driven messaging for seasonal campaigns, promotions, and on‑property experiences.
Data, Tools & Insights
Manage CRM platforms (HubSpot, Revinate, or equivalent) to deliver automated, insight‑driven communication.
Collaborate with analytics teams to measure performance, conversion, and guest lifetime value.
Enhance first‑party data capture and audience accuracy across digital and on‑site touchpoints.
Support development and maintenance of the Customer Data Platform to inform smarter segmentation and personalization.
Strategic Initiatives
Support rollout of new loyalty and membership programs across the brand portfolio.
Partner on cross‑property guest retention, value‑driver studies, and customer research.
Share CRM and lifecycle marketing best practices across teams to strengthen performance.
Branding
Ensure consistent branding across all content channels and materials.
Requirements / Qualifications
5–8 years of experience in CRM, loyalty, or customer marketing; hospitality or wellness background preferred.
Proven success building lifecycle marketing frameworks—from acquisition through retention and reactivation.
Skilled in CRM systems (HubSpot, Revinate, Salesforce, or similar) and analytics platforms.
Database management knowledge and experience.
Experience integrating CRM data with digital ad platforms (Meta, Google, programmatic) to improve targeting and remarketing efficiency.
Analytical mindset: comfort interpreting data (LTV, retention, churn, conversion) and translating metrics into marketing ROI and stories.
Experience collaborating with technology or data teams on CDP, data lakes, or CRM integrations (API, LiveRamp, etc.).
Strong understanding of guest/customer segmentation models, including psychographic and behavioral analysis.
Excellent cross‑functional communicator, skilled at influencing brand, creative, operations, and executive teams.
Comfortable working in an entrepreneurial environment, balancing strategy and hands‑on execution; results driven.
Passion for wellness, hospitality, and human‑centered marketing.
Compensation & Schedule
Full Time: 40‑45 hrs/week.
Hourly Range: $80k-95k DOE.
Schedule: Primarily weekday hours with occasional evening/weekend support for campaigns or project deadlines.
Work Mode: Hybrid.
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Customer Marketing Manager
role at
Presidian Hospitality .
Position Overview Are you a relationship‑driven marketer who finds energy in connecting data, storytelling, and guest experience? Do you love turning insights into meaningful moments that inspire people to return again and again?
Company The Springs Resort is looking for a Customer Marketing Manager to lead lifecycle and CRM marketing. This role blends strategy and execution—using guest insights, segmentation, and automation to build emotional loyalty and drive revenue, while working closely with property marketing teams to keep guests engaged before, during, and after their stay.
Work Environment & Schedule
Status: Full‑time, Exempt
Compensation: $80,000–$95,000 annual salary
Benefits: Full benefits + annual performance bonus
Reporting: VP of Marketing; partners: Marketing Manager, Creative, Resort GM
Schedule: 40‑45 hrs/week; primarily weekdays with occasional evenings/weekends; hybrid work mode
Customer & Lifecycle Marketing
Lead CRM and lifecycle programs to deepen guest relationships, drive repeat visitation and grow revenue.
Design and execute audience segmentation, personalized journeys, and automated campaigns across email, SMS, and digital channels.
Translate guest sentiment, NPS, and survey data into strategies that improve satisfaction and loyalty.
Partner with property marketing specialists to align storytelling and offers reflecting each resort’s unique experience.
Work with Brand and Creative teams to develop campaigns expressing the emotional value of geothermal wellness.
Coordinate CRM‑driven messaging for seasonal campaigns, promotions, and on‑property experiences.
Data, Tools & Insights
Manage CRM platforms (HubSpot, Revinate, or equivalent) to deliver automated, insight‑driven communication.
Collaborate with analytics teams to measure performance, conversion, and guest lifetime value.
Enhance first‑party data capture and audience accuracy across digital and on‑site touchpoints.
Support development and maintenance of the Customer Data Platform to inform smarter segmentation and personalization.
Strategic Initiatives
Support rollout of new loyalty and membership programs across the brand portfolio.
Partner on cross‑property guest retention, value‑driver studies, and customer research.
Share CRM and lifecycle marketing best practices across teams to strengthen performance.
Branding
Ensure consistent branding across all content channels and materials.
Requirements / Qualifications
5–8 years of experience in CRM, loyalty, or customer marketing; hospitality or wellness background preferred.
Proven success building lifecycle marketing frameworks—from acquisition through retention and reactivation.
Skilled in CRM systems (HubSpot, Revinate, Salesforce, or similar) and analytics platforms.
Database management knowledge and experience.
Experience integrating CRM data with digital ad platforms (Meta, Google, programmatic) to improve targeting and remarketing efficiency.
Analytical mindset: comfort interpreting data (LTV, retention, churn, conversion) and translating metrics into marketing ROI and stories.
Experience collaborating with technology or data teams on CDP, data lakes, or CRM integrations (API, LiveRamp, etc.).
Strong understanding of guest/customer segmentation models, including psychographic and behavioral analysis.
Excellent cross‑functional communicator, skilled at influencing brand, creative, operations, and executive teams.
Comfortable working in an entrepreneurial environment, balancing strategy and hands‑on execution; results driven.
Passion for wellness, hospitality, and human‑centered marketing.
Compensation & Schedule
Full Time: 40‑45 hrs/week.
Hourly Range: $80k-95k DOE.
Schedule: Primarily weekday hours with occasional evening/weekend support for campaigns or project deadlines.
Work Mode: Hybrid.
#J-18808-Ljbffr