City of Richmond, VA
Emergency Communications Supervisor
City of Richmond, VA, Richmond, Virginia, United States, 23214
Salary :
$82,289.00 - $136,341.00 Annually Location :
3516 Hopkins Road, VA Job Type:
Full-Time Regular Job Number:
87M000000092 Department:
Emergency Communications Opening Date:
12/03/2025 Closing Date:
12/17/2025 11:59 PM Eastern
Are you Richmond
R.E.A.D.Y ?
R espect.
E quity.
A ccountability.
D iversity... YOU !!!
This is an
EXCITING
time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements: Virginia Retirement System (VRS) Language Incentive Referral Bonus T
uition Assistance Program Description The
Department of Emergency Communications, Preparedness and Response
(DECPR) is seeking qualified candidates committed to providing leadership to the Emergency Communications Officers and providing the citizens of the City of Richmond excellent service as the first of the first responders in emergency situations, as an
Emergency Communications Supervisor. The successful incumbent will supervise key functions within the emergency communications center-potentially including the Training Division or Operations-overseeing call-taking and dispatch activities, staff training, quality assurance, candidate recruitment, and complaint investigations as organizational needs dictate.
Duties include but are not limited to
Monitoring and reviewing radio traffic and telephone calls to ensure compliance with policy; Supervising staff, including coaching, conducting quality assurance feedback, performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures; Performing various administrative supervisory duties including maintaining payroll accuracy, roll-call, etc.; Generating, completing, and writing various reports, forms, and other documents; documenting noteworthy events; presenting information as necessary; Record keeping for certifications and training; Investigating complaints from internal and external sources; Other duties as assigned.
Please note that these positions are required to work rotating shifts, routine weekends, and holidays.
Incumbent serves as an essential employee, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions, or inclement weather.
Qualifications, Special Certifications and Licenses
Minimum Qualifications:
High School Diploma or GED One year of advanced training Four years of emergency communications and dispatch experience One year of supervisory experience An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification Preferred Qualifications:
Department of Criminal Justice Service (DCJS) Instructor Certification or out of state equivalent LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:
Must be eligible for Virginia Crime Information Network/National Crime Information Center (VCIN/NCIC) certification KNOWLEDGE, SKILLS, AND ABILITIES: TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.
Knowledge (some combination of the following):
Computer Aided Dispatch (CAD) E-911 computers Electronic databases and related software applications such as PSS, VCS, I/CAD system, etc. Emergency communications practice and procedures Federal and State regulations governing radio transmissions General knowledge of Police, Fire, and EMS General Radio Frequency (RF) knowledge Geographic knowledge Keyboarding Proficiency in Microsoft Office Suite Project management Skills (some combination of the following):
Answering emergency, non-emergency, and administrative calls Assisting with writing policy Communicating with various internal and external departments Compiling payroll Investigating complaints Overseeing the quality assurance process and incident reviews Providing leadership to staff including coaching, guiding, and recommending discipline Reading a map accurately Using phone systems such as Intrado Using equipment such as Motorola hand held radios, copiers, fax machines, etc. Writing directives Interpersonal communication Abilities (some combination of the following):
Supervise and demonstrate leadership Motivate employees Manage time effectively
Americans with Disabilities Act Requirements Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly finger, grasp, talk, hear, see, and perform repetitive motions; frequently stoop, crouch, reach, stand, walk, and feel; and occasionally climb, balance, kneel, crawl, push, pull, and lift. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work , exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects. Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations.
If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process,
please contact Jessica McKenzie, Human Resources Manager by email at
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training. The
City of Richmond Values Veterans.
We are an official
V3 Certified Company .
The
City of Richmond
is a proud partner with the
US Army Partnership for Your Success PaYS Program. With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details. 01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
Yes No
02
5-point veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
Yes No
03
Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?
Yes No
04
Are you able to work holidays, nights, and weekends as needed?
Yes No
05
Which answer best describes your highest level of education?
High School/GED Some College Associate's Degree Bachelor's Degree Master's/Advanced Degree None of the above
06
Do you have at least four years of emergency communications and dispatch experience?
Yes No
07
How many years of advanced training do you have in a 911 communications center?
Less than four year of experience Four to seven years of experience More than seven years of experience
08
Which best describes your years of supervisory experience?
Less than one year of experience One to four years of experience More than four years of experience
09
Do you currently hold a valid National Crime Information Center (NCIC) certification?
Yes No
10
Do you currently hold a valid DCJS Instructor certification or a valid out of state equivalent?
Yes No
11
In the space provided below, please list any specialized training that has prepared you for this opportunity? 12
In the space provided below, please state your philosophy on the importance of being the first of the first responders. Required Question
$82,289.00 - $136,341.00 Annually Location :
3516 Hopkins Road, VA Job Type:
Full-Time Regular Job Number:
87M000000092 Department:
Emergency Communications Opening Date:
12/03/2025 Closing Date:
12/17/2025 11:59 PM Eastern
Are you Richmond
R.E.A.D.Y ?
R espect.
E quity.
A ccountability.
D iversity... YOU !!!
This is an
EXCITING
time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements: Virginia Retirement System (VRS) Language Incentive Referral Bonus T
uition Assistance Program Description The
Department of Emergency Communications, Preparedness and Response
(DECPR) is seeking qualified candidates committed to providing leadership to the Emergency Communications Officers and providing the citizens of the City of Richmond excellent service as the first of the first responders in emergency situations, as an
Emergency Communications Supervisor. The successful incumbent will supervise key functions within the emergency communications center-potentially including the Training Division or Operations-overseeing call-taking and dispatch activities, staff training, quality assurance, candidate recruitment, and complaint investigations as organizational needs dictate.
Duties include but are not limited to
Monitoring and reviewing radio traffic and telephone calls to ensure compliance with policy; Supervising staff, including coaching, conducting quality assurance feedback, performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures; Performing various administrative supervisory duties including maintaining payroll accuracy, roll-call, etc.; Generating, completing, and writing various reports, forms, and other documents; documenting noteworthy events; presenting information as necessary; Record keeping for certifications and training; Investigating complaints from internal and external sources; Other duties as assigned.
Please note that these positions are required to work rotating shifts, routine weekends, and holidays.
Incumbent serves as an essential employee, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions, or inclement weather.
Qualifications, Special Certifications and Licenses
Minimum Qualifications:
High School Diploma or GED One year of advanced training Four years of emergency communications and dispatch experience One year of supervisory experience An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification Preferred Qualifications:
Department of Criminal Justice Service (DCJS) Instructor Certification or out of state equivalent LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:
Must be eligible for Virginia Crime Information Network/National Crime Information Center (VCIN/NCIC) certification KNOWLEDGE, SKILLS, AND ABILITIES: TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.
Knowledge (some combination of the following):
Computer Aided Dispatch (CAD) E-911 computers Electronic databases and related software applications such as PSS, VCS, I/CAD system, etc. Emergency communications practice and procedures Federal and State regulations governing radio transmissions General knowledge of Police, Fire, and EMS General Radio Frequency (RF) knowledge Geographic knowledge Keyboarding Proficiency in Microsoft Office Suite Project management Skills (some combination of the following):
Answering emergency, non-emergency, and administrative calls Assisting with writing policy Communicating with various internal and external departments Compiling payroll Investigating complaints Overseeing the quality assurance process and incident reviews Providing leadership to staff including coaching, guiding, and recommending discipline Reading a map accurately Using phone systems such as Intrado Using equipment such as Motorola hand held radios, copiers, fax machines, etc. Writing directives Interpersonal communication Abilities (some combination of the following):
Supervise and demonstrate leadership Motivate employees Manage time effectively
Americans with Disabilities Act Requirements Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly finger, grasp, talk, hear, see, and perform repetitive motions; frequently stoop, crouch, reach, stand, walk, and feel; and occasionally climb, balance, kneel, crawl, push, pull, and lift. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work , exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects. Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations.
If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process,
please contact Jessica McKenzie, Human Resources Manager by email at
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training. The
City of Richmond Values Veterans.
We are an official
V3 Certified Company .
The
City of Richmond
is a proud partner with the
US Army Partnership for Your Success PaYS Program. With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details. 01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
Yes No
02
5-point veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
Yes No
03
Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?
Yes No
04
Are you able to work holidays, nights, and weekends as needed?
Yes No
05
Which answer best describes your highest level of education?
High School/GED Some College Associate's Degree Bachelor's Degree Master's/Advanced Degree None of the above
06
Do you have at least four years of emergency communications and dispatch experience?
Yes No
07
How many years of advanced training do you have in a 911 communications center?
Less than four year of experience Four to seven years of experience More than seven years of experience
08
Which best describes your years of supervisory experience?
Less than one year of experience One to four years of experience More than four years of experience
09
Do you currently hold a valid National Crime Information Center (NCIC) certification?
Yes No
10
Do you currently hold a valid DCJS Instructor certification or a valid out of state equivalent?
Yes No
11
In the space provided below, please list any specialized training that has prepared you for this opportunity? 12
In the space provided below, please state your philosophy on the importance of being the first of the first responders. Required Question