AUDIO VISUAL TECHNICIAN (ON CALL) Job at Eurest USA in Charlotte

Job Summary

Ensures that all audio visual requirements requested by clients are met and will interface various types of audio visual, communication, and presentation technology. Responsible for maintaining positive customer relationships and ensuring timely responses to all inquiries for space or service needs.

Location

FirstWave - 2400 Yorkmont Road, Charlotte, NC 28217. Note: online applications accepted only.

Schedule

On-call; days and hours may vary. More details upon interview.

Pay Range

$25.00‑$40.00 per hour.

Essential Duties and Responsibilities

• Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary. Also responsible for gathering information from email and phone communications and distributing to the assigned contact.
• Provides problem escalation support and issue resolution. Follows-up on service challenges and works with manager to take corrective action.
• Provides technical assistance for all meetings and customers that require tech services for their events.
• Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations.
• Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database.
• Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio.
• Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation.
• Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements.
• Educates the staff and customers on the basics of all AV equipment in the facility.
• Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.
• Communicates with co‑workers and service partners to ensure updated information is shared.
• Assists with conference room set‑ups, break‑downs and any other areas where assistance is needed.
• Keeps the A/V storerooms organized and well managed.
• Performs other duties as assigned.

Qualifications

• Minimum of one year of experience supporting audio visual for events.
• Proficient computer skills and knowledge of office technology/equipment.
• Excellent written and verbal communication skills.

Benefits (Full‑time & Part‑time)

• Retirement Plan.
• Associate Shopping Program.
• Health and Wellness Programs.
• Discount Marketplace.
• Identity Theft Protection.
• Pet Insurance.
• Voluntary Benefits including Critical Illness, Accident, Hospital Indemnity, Legal Services and Choice Auto and Home Program.
• Full‑time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Employment Details

• Seniority level: Entry level
• Employment type: Part‑time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Food and Beverage Services

EEO Statement

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

About Eurest

Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Serving many of the Fortune 500, Eurest’s promise “connect with people, inspire through food, create solutions, and live our promise” is exemplified throughout the organization.

Application

Applications are accepted on an ongoing basis until all openings are filled. Req ID: 1485486.