AUDIO VISUAL TECHNICIAN (ON CALL) Job at Eurest USA in Newark

Audio Visual Technician (On Call)

Join us at Eurest USA.

Location: FirstWave On‑Call – 123 East Scott Avenue, Newark, New Jersey 07065. Online applications accepted only.

Schedule: On‑call; days and hours may vary. Details will be provided during interview.

Pay: $25.00 – $40.00 per hour.

Application Deadline: Applications are accepted on an ongoing basis until all openings are filled.

Job Summary

Ensures all audio‑visual requirements requested by clients are met and interfaces with various types of audio‑visual, communication, and presentation technology. Responsible for maintaining positive customer relationships and ensuring timely responses to all inquiries for space or service needs.

Essential Duties and Responsibilities

• Review customer and meeting planner requests from the reservation system and provide equipment or assistance at the required time and place. Also responsible for gathering information from e‑mail and phone communications and distributing to the assigned contact.
• Provide problem escalation support and issue resolution. Follow‑up on service challenges and work with the manager to take corrective action.
• Provide technical assistance for all meetings and customers that require tech services for their events.
• Follow SOPs for audio‑visual support, as provided by the AV Manager and Director of Technology and Operations.
• Adhere to preventative maintenance room sweeps on a weekly basis, and report sweep information through the database.
• Change data projectors, lamps, and cabling pieces associated with all the various integrated systems throughout the portfolio.
• Review operation of equipment with customers and ensure they are comfortable with its operation.
• Offer assistance in operation of equipment and help solve problems if customers are unsure of requirements.
• Educate staff and customers on the basics of all AV equipment in the facility.
• Maintain metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.
• Communicate with co‑workers and service partners to ensure updated information is shared.
• Assist with conference room set‑ups, break downs, and any other areas where assistance is needed.
• Keep the A/V storerooms organized and well managed.
• Perform other duties as assigned.

Qualifications

• Minimum of one year of experience supporting audio‑visual for events.
• Proficient computer skills and knowledge of office technology/equipment.
• Excellent written and verbal communication skills.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits (critical illness insurance, accident insurance, hospital indemnity insurance, legal services)
• Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
• Paid and/or unpaid time‑off benefits in accordance with federal, state, and local laws (eligible for Washington State, Maryland, or remote positions).

Applying

We make applying easy! Want to apply via text messaging? Text JOB to 75000.

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Equal Opportunity Employer

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The company reserves the right to modify or change essential functions based on business necessity.

Req ID: 1482481

References

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