AUDIO VISUAL TECHNICIAN (ON CALL) Job at Eurest USA in Bothell

AUDIO VISUAL TECHNICIAN (ON CALL) – Eurest USA (Job ID 1489473)

Location: Pfizer – 3450 Monte Villa Parkway, Bothell, WA 98021. (Online applications accepted only.)

Schedule: On‑call schedule; flexible; days and hours may vary. More details upon interview.

Requirements: 2‑3 years of audio‑visual experience preferred.

Pay Range: $25‑$40 per hour.

Internal Employee Referral Bonus Available.

Application Deadline: applications accepted ongoing until all openings are filled. If position is filled, applicants may be considered for future opportunities.

Job Summary: Ensures that all audio‑visual requirements requested by clients are met and integrates various types of audio‑visual, communication, and presentation technology. Responsible for maintaining positive customer relationships and providing timely responses to inquiries.

Essential Duties and Responsibilities

• Review customer and meeting planner requests from the reservation system and provide equipment/assistance at the time and place necessary.
• Gather information from email and phone communications and distribute to the assigned contact.
• Provide problem escalation support and issue resolution. Follow up on service challenges and work with the manager to take corrective action.
• Provide technical assistance for all meetings and customers that require tech services for their events.
• Follow SOPs for audio‑visual support, as provided by the AV Manager and Director of Technology and Operations.
• Adhere to preventative maintenance room sweeps on a weekly basis, and report sweep information through the database.
• Change data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio.
• Review operation of equipment with the customer and ensure that the customer is comfortable with its operation.
• Offer assistance in operation of equipment and help solve problems if the customer is unsure of requirements.
• Educate staff and customers on the basics of all AV equipment in the facility.
• Maintain metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.
• Communicate with co‑workers and service partners to ensure updated information is shared.
• Assist with conference room set‑ups, break‑downs and any other areas where assistance is needed.
• Keep the A/V storerooms organized and well managed.
• Perform other duties as assigned.

Qualifications

• Minimum of one year of experience supporting audio‑visual for events.
• Proficient computer skills and knowledge of office technology/equipment.
• Excellent written and verbal communication skills.

Benefits

Full‑time and part‑time positions offer benefits such as a retirement plan, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, and voluntary benefits (critical illness insurance, accident insurance, hospital indemnity insurance, legal services, and choice auto and home program). Full‑time positions also include medical, dental, vision, life insurance, disability insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).

Associates may also be eligible for paid or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or remote, view the wage‑and‑time‑off policy at Wage Transparency.

Compass Group is an equal‑opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis. Eurest maintains a drug‑free workplace.

Req ID: 1489473