University of Pittsburgh is hiring: Library Public Service Specialist in Pittsbu

This position works as part of the University Library System (ULS) Public and Access Services team in Hillman Library providing knowledgeable and courteous service for library users in locating and utilizing materials and resources effectively. This includes providing outstanding library services to patrons at the Donald S. Wood Service Desk by establishing a welcoming and inclusive atmosphere while providing high-quality ready reference and directional assistance to library users in-person, on-line, or via phone and instant messaging.

In addition, this position maintains primary job responsibilities for Hillman Library Public and Access services together with other team members. This encompasses managing request processing, ensuring timely delivery and digitization services, collaborating with colleagues to maintain item availability, providing support for physical collections, spaces, and stacks maintenance, coordinating facility moves and events, and maintaining organization within library collections in conjunction with student employees. Also includes participation with resource sharing both internally and externally, assisting in course reserve services, and troubleshooting technology-related issues. Moreover, handling billing and payment services to various degrees, ensuring smooth financial processes across Oakland ULS libraries.

Hours of work (generally) are: Sun (into Mon)-Thur (into Fri) 4:00 p.m. - 12:30 a.m. - subject to change as department needs arise (ex, if overnight hours return: Sun (into Mon)-Thur (into Fri) 10:30 p.m. - 7:00 a.m) with advance notice - with occasional hours on weekends and University holidays as required. Summer hours: Sun (into Mon) - Thurs (into Fri) 1:30 p.m. - 10:00 p.m.

The tasks and responsibilities for the Library Public Service Specialist must be performed on-site and in person; this position is not eligible for a flexible work arrangement or remote work.