New River Community College is hiring: Service Desk Manager, Law Library in Wins

Job Summary

Manages and oversees all operations of the Library Service Desk including circulation, reserves, and interlibrary loan. Ensures excellent service to patrons and optimal access to information resources. Provides the public face of the library, coordinates outreach activities, hires, trains, supervises, and schedules library student employees, and oversees library facilities and spaces.

Essential Functions

Service Desk Operations

• Manages and oversees all service desk operations.
• Monitors, proposes, and enforces loan policies and procedures.
• Assists patrons in locating, accessing, and using resources in all formats including print, audiovisual, microform, and online.
• Manages patron privileges, maintains confidentiality of patron records, and coordinates patron billing functions.
• Communicates with users about overdue and lost materials.
• Liaises with other university departments, Z. Smith Reynolds Library, and Carpenter Medical School Library for circulation‑related issues.
• Serves as the public face of the library, including after‑hours service and addressing patron concerns and complaints.
• Coordinates gathering and compilation of Service Desk statistics; analyzes and reports data.
• Performs administrative functions for the department.

Student Management

• Hires, trains, and supervises Service Desk and Collection Services student workers.
• Sets Service Desk schedule and coordinates coverage of hours with student employees.
• Tracks and allocates tasks and assignments for student staff.

Resource Management

• Performs interlibrary loan tasks and statistics.
• Manages library reserves and maintains organization and accessibility of study aid and reserve collections.
• Assists with collection maintenance as needed.

Library Facilities

• Liaises between Library and Law School personnel regarding use of library facility.
• Monitors library building‑related issues and operations of public equipment including printers/copiers and assists patrons in using equipment.
• Monitors facilities services and submits work requests.
• Maintains supplies for the Service Desk and the Reference Department.

Other

• Participates in developing and managing library projects and events.
• Participates in team and library meetings and activities.
• Cross‑trains to provide support for temporary vacancies in other library departments, especially Reference Desk activities.
• Participates in outreach, marketing, assessment, and other library initiatives.
• Serves on library and University committees.
• Demonstrates commitment to continual development and participates in professional associations as appropriate.

Required Education, Knowledge, Skills, Abilities

• Bachelor’s degree plus three years of library work experience requiring relevant skills and abilities. An equivalent combination of education and experience may be accepted.
• Strong commitment to supporting the academic and research needs of students and faculty.
• Excellent customer service, communication, organizational, and supervisory skills.
• Ability to work independently as well as cooperatively within a team environment and across library departments.

Preferred Education, Knowledge, Skills, Abilities

• Experience in legal environment or knowledge of legal terminology.
• Broad understanding of library operations.
• Experience working with library systems. Familiarity with OCLC.
• High level of accuracy and attention to detail.
• Strong critical analysis skills.
• Proficiency in computer skills across multiple operating systems, Microsoft Office applications and Internet applications.
• Ability to learn new software applications and adapt quickly to changing technologies.
• Flexibility in dealing with rush periods of service and changing procedures.
• Ability to work for extended periods at a computer workstation.
• Ability to work occasional flexible schedule as needed.
• Ability to remain calm in stressful and emergency situations.

Accountabilities

• Manages library student assistants.

Time Type Requirement

Full time

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.