Service Desk Manager, Law Library Job at Inside Higher Ed in Winston-Salem

Job Summary

Manages and oversees all operations of the Library Service Desk, including circulation, reserves, interlibrary loan, and patron services. Oversees the public face of the library, coordinates outreach activities, and supervises library student employees. Maintains library facilities and supports library projects and events.

Responsibilities

• Manages and oversees all service desk operations and enforces loan policies and procedures.
• Assists patrons in locating, accessing, and using resources in all formats.
• Manages patron privileges and coordinates patron billing functions.
• Serves as liaison to other university departments and library facilities for circulation-related issues.
• Maintains positive customer service as the public face of the library after hours.
• Coordinates gathering and compilation of service desk statistics and performs administrative functions for the department.
• Hires, trains, supervises, and schedules library student employees and tracks tasks and assignments for student staff.
• Performs interlibrary loan tasks and manages library reserves and study aid collections.
• Monitors library building‑related issues, enforces policies for using library spaces, and maintains supplies for the service desk.
• Participates in developing and managing library projects, events, outreach, marketing, assessment, and other library initiatives.
• Demonstrates commitment to continual development and participates in professional associations as appropriate.

Qualifications

• Bachelor’s degree plus three years of library work experience requiring relevant skills and abilities; an equivalent combination of education and experience may be accepted.
• Strong commitment to supporting the academic and research needs of students and faculty.
• Excellent customer service, communication, organizational, and supervisory skills.
• Ability to work independently as well as cooperatively within a team environment and across library departments.
• Experience in a legal environment or knowledge of legal terminology.
• Broad understanding of library operations and experience working with library systems; familiarity with OCLC.
• High level of accuracy and attention to detail, strong critical analysis skills, and proficiency in computer skills across multiple operating systems, Microsoft Office applications, and Internet applications.
• Ability to learn new software applications and adapt quickly to changing technologies; flexibility in dealing with rush periods of service and changing procedures.
• Ability to work for extended periods at a computer workstation and work occasional flexible schedule as needed.
• Ability to remain calm in stressful and emergency situations.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability, and military or veteran status. If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.