Head of Access Services (Associate or Full professor) - Library Job at The City

Head of Access Services (Associate or Full professor) - Library

Hunter College seeks innovative, passionate, and effective leader to manage the Access Services unit of the Hunter College Libraries. Reporting to the Dean and Chief Librarian, the Head of Access Services will provide strategic direction and lead the staff in the units of Circulation, Reserves, Stacks Maintenance, Technology Loans, and ILL. This position is responsible for the overall administration and coordination of work and for establishing and implementing access services policies, standards, and procedures across the Hunter College Libraries.

This position will be based at Hunter College’s main campus located on East 68th Street in Manhattan and will support branch libraries for Social Work & Public Health, Health Professions, and Art. Hunter College Libraries operate near many major cultural institutions and offer scholars and creative artists a vibrant and dynamic community within a highly diverse urban setting.

Responsibilities Include But Are Not Limited To The Following

• Provide vision and management of the access services unit through planning, leadership, assessment, and delegation;
• Champion and direct exceptional customer service;
• Evaluate services and the effectiveness of policies and make recommendations for service and policy improvement;
• Establish workloads, monitor and evaluate performance, and coach and counsel as needed;
• Empower department members to make independent decisions at appropriate operational levels, holding members accountable for successful completion of assignments;
• Evaluate situations to develop creative, workable solutions;
• Manage unit communications;
• Mentor and empower staff to create an environment of excellence;
• Provide visionary leadership for departmental activities;
• Partner with library and campus colleagues to ensure the library spaces function as a third space for the campus community; and
• Serve on Hunter College, CUNY, and/or departmental committees, and engage in professional development and scholarly activities.

Qualifications

• Minimum of seven years of leadership and management experience in an academic or research library access services unit with progression towards increasing responsibility;
• Record of scholarship and professional achievement appropriate for appointment at the rank of Associate or Full Professor;
• Strong supervisory skills with experience managing staff, setting performance goals, conducting evaluations, and fostering professional growth;
• Ability to work collaboratively across departments and locations, build partnerships, and contribute to a positive, student-centered culture;
• Ability to navigate complex institutional settings;
• Proven ability to build trust, manage organizational change, and foster innovation and collaboration;
• Demonstrated ability to delegate, prioritize and manage multiple tasks effectively;
• Strong customer service skills;
• Excellent communication, collaboration, and project management skills; and
• Ability to work in a diverse setting.

Preferred Qualifications

• Experience with Ex Libris’ Alma/Primo library services platform;
• Knowledge of Interlibrary Loan and Reserves copyright issues;
• Familiarity with accessibility standards, guidelines and tools;
• Experience with learning management systems;
• Experience with Springshare products;
• Experience with Scan and Deliver;
• Working knowledge of ILLiad; and
• Familiarity with OCLC Worldshare.

Compensation

Associate Professor salary range is $90,838–$129,041

Full Professor salary range is $113,982–$136,546

CUNY offers faculty a competitive compensation and benefits package covering health insurance, pension and retirement benefits, paid parental leave, and savings programs. Mentoring and support for research, scholarship, and publication are also provided.

How To Apply

Applications must be submitted online by accessing the CUNY portal on the City University of New York employment website (https://cuny.jobs/) and following the CUNYFirst job system instructions. To search for this vacancy, select “Job Opening ID number 31156”. Click the “apply now” button and follow the application instructions.

Please have your documents available to attach to the application before you begin. All required material must be uploaded as one document under CV/Resume (do not upload individual files). The document must be in .doc, .docx, .pdf, .rtf, or text format, and the file name should not exceed ten (10) characters or include symbols such as accents.

Incomplete applications will not be considered.

Required documents:

• cover letter or statement of scholarly interests
• curriculum vitae/ resume
• names and contact information of 3 references

Upload all documents as one single file, pdf format preferred.

CLOSING DATE This search will remain open until filled.

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.