Hybrid Service Writer / Diesel Mechanic Job at TruckPro LLC in Richmond

TruckPro, LLC is seeking a skilled Hybrid Service Writer / Diesel Mechanic to join our dedicated team in supporting the heavy-duty truck and trailer industry. This unique position blends the roles of a service writer and a diesel mechanic to provide seamless service from customer communication to hands-on mechanical repair. The successful candidate will be instrumental in facilitating efficient operations within our service centers, ensuring both top-quality customer service and expert mechanical repair on a variety of heavy-duty trucks and trailers. Interact with customers to understand and document service needs and concerns. Develop service quotes and clear, detailed service orders for diesel mechanics to address. Perform diagnostics and complex repairs on diesel engines, electrical systems, and other components of heavy trucks and trailers. Ensure all services provided meet quality standards and customer requirements. Regularly update customers on the status of their vehicles and manage expectations. Maintain an accurate and effective flow of communication between the parts department, mechanics, and customers. Adhere to workplace safety protocols and standards. Proven ability to diagnose and repair mechanical issues in diesel engines and related components. Experience with customer service and ability to effectively communicate technical information to non-technical customers. Strong organizational and time management skills. Proficiency in using diagnostic tools and software related to the automotive service industry. Medical Insurance Dental Insurance Vision Insurance 401k Certification from the National Institute for Automotive Service Excellence (ASE) in diesel mechanics highly preferred. Valid driver’s license.