COOLSOFT
SMEs Management Technical Writing Communication Skills CMS Project Management Ex
COOLSOFT, Madison, WI, United States, 53774
Job Title
Analyst – Documentation Specialist
Location
Madison, WI (Remote)
Job Type
Contract – 6 months (12/22/2025 – 06/30/2026)
Compensation
DOE (Details upon request)
Description
Documentation Specialist: A professional responsible for creating, organizing, and managing essential documents across an organization. They ensure that all content is accurate, up-to-date, and accessible for staff and customers.
Key Responsibilities & Duties
- Create and edit documentation, including user manuals, technical guides, policy documents, training materials, and reports.
- Collaborate with Subject Matter Experts (SMEs) and cross‑functional teams to gather information and ensure documentation is accurate and up‑to‑date.
- Manage the document lifecycle by organizing, maintaining, and version‑controlling a structured document management system.
- Ensure compliance and quality by reviewing and proofreading all materials for clarity, grammar, and accuracy.
- Improve accessibility by organizing information logically and developing document templates and standards to increase efficiency and consistency.
- Assist with training by supporting the development of training resources and potentially training staff on documentation processes and tools.
Qualifications & Skills
- Bachelor’s degree in Technical Writing, English, Communications, or related field (or equivalent experience).
- 2+ years of experience in document creation, editing, and management, preferably within a relevant industry.
- Excellent written and verbal communication skills, translating complex information into simple, understandable language.
- Strong attention to detail and accuracy.
- Proficient with document creation software (Microsoft Office Suite, Adobe Acrobat) and experience with document management systems (DMS) and content management systems (CMS).
- Strong organizational, time‑management, and project management skills, with the ability to manage multiple projects and meet tight deadlines.
- Ability to work independently and collaboratively, handling confidential information discreetly.
Additional Information
Interview Process: Teams.
Duration of the contract: Until 6/30/26 with extensions possible.
Remote location.
Contact
Phone: 502‑379‑4456 Ext 100. When calling, please provide Requirement ID 156214.
Equal Opportunity Employer
EOE. Protected Veterans/Disability.