Seneca Gaming Corporation
Marketing Services Representative
Essential Functions And Responsibilities
Answer telephone inquiries requesting information on hotels, restaurants, retail shops, spa & salon, entertainment, transportation, and other available services. Prepare arrangements for customers as requested in accordance with established policies and procedures.
Respond to routine patron requests, such as qualifications for hotel and restaurant services or availability.
Book show tickets, hotel, restaurant, and golf reservations.
Verify invitations and respond to casino promotions regarding invited guests, tournaments and events.
Interact daily with player development, hotel, entertainment, food & beverage, retail, spa and salon, transportation, hotel sales and other department personnel as needed to fulfill guest requests.
Assist in the training of new staff members.
Perform all other related and compatible duties as assigned.
Cooperate with the Seneca Gaming Authority to ensure compliance with all rules and regulations of the Seneca Gaming Corporation.
Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
Education and Experience
Must be 18 years of age or older upon employment.
High School diploma or equivalent preferred.
Qualifications & Requirements
Must have excellent customer service skills, speak in a clear, pleasant voice, and have good hearing to ensure effective telephone communication.
Language Skills and Reasoning Ability
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Ability to deal effectively and interact well with the customers and employees.
Ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment
Position requires confined sitting 90% of the time, telephone communication 70% of the time and computer keyboarding 80% of the time.
Must be able to stand, walk, and move through all areas of the casino/hotel.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino/hotel environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Must have adequate manual dexterity to operate office equipment.
Occasional light lifting required.
Occasional travel necessary.
Must be able to effectively understand and communicate to candidates and employees.
Salary $15.50
Compensation Negotiable based on experience and education.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Gambling Facilities and Casinos
#J-18808-Ljbffr
Essential Functions And Responsibilities
Answer telephone inquiries requesting information on hotels, restaurants, retail shops, spa & salon, entertainment, transportation, and other available services. Prepare arrangements for customers as requested in accordance with established policies and procedures.
Respond to routine patron requests, such as qualifications for hotel and restaurant services or availability.
Book show tickets, hotel, restaurant, and golf reservations.
Verify invitations and respond to casino promotions regarding invited guests, tournaments and events.
Interact daily with player development, hotel, entertainment, food & beverage, retail, spa and salon, transportation, hotel sales and other department personnel as needed to fulfill guest requests.
Assist in the training of new staff members.
Perform all other related and compatible duties as assigned.
Cooperate with the Seneca Gaming Authority to ensure compliance with all rules and regulations of the Seneca Gaming Corporation.
Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
Education and Experience
Must be 18 years of age or older upon employment.
High School diploma or equivalent preferred.
Qualifications & Requirements
Must have excellent customer service skills, speak in a clear, pleasant voice, and have good hearing to ensure effective telephone communication.
Language Skills and Reasoning Ability
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Ability to deal effectively and interact well with the customers and employees.
Ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment
Position requires confined sitting 90% of the time, telephone communication 70% of the time and computer keyboarding 80% of the time.
Must be able to stand, walk, and move through all areas of the casino/hotel.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino/hotel environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Must have adequate manual dexterity to operate office equipment.
Occasional light lifting required.
Occasional travel necessary.
Must be able to effectively understand and communicate to candidates and employees.
Salary $15.50
Compensation Negotiable based on experience and education.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Gambling Facilities and Casinos
#J-18808-Ljbffr