Tandym Group is hiring: UX Designer (Remote) in Charlotte

A financial services company is seeking a highly motivated UX Designer for a great remote opportunity with their team.

About the Opportunity:

• Assignment Length: 10+ months (potential extension)
• Setting: Remote

• Partner with business stakeholders to establish clear problem statements and define measures of success for a new customer care agent desktop interface
• Collaborate with customer care agents to deeply understand their needs and pain points
• Utilize the Salesforce Lightning Design System to define an architecture that synthesizes multiple systems/interfaces into a single, intuitive interface for agents
• Create user flows, wireframes, screen comps, and prototypes that reflect mastery of user-centered design principles
• Establish and document design standards aligned with overarching guiding principles for the agent experience when necessary
• Work closely with technology teams to assess feasibility and determine implementation timelines
• Communicate design rationale effectively through excellent verbal and written communication skills, fostering strong partnerships with product and business owners
• Partner across related disciplines, including usability, content strategy, accessibility, and web development, to achieve established business objectives

• Expertise in Interactive Web Design and User-centered Design practices
• Proficiency in creating User Flows, Wireframes, Prototypes, and Design Documentation
• Familiarity with Salesforce Lightning Design System
• Experience integrating multiple systems into a unified interface
• Excellent communication skills (verbal and written) for articulating design rationale and collaborating with cross-functional teams