MSD Malaysia
* Map the current IBD (UC and CD) patient care pathway to include identifying gaps and opportunities to create a best-in-class patient experience in support of launching tulisokibart in IBD* Develop strategic priorities for engagement of IBD patient associations to include alignment with Global Pharmaceuticals policy and Global Medical and Scientific affairs in support of IBD launch* Identify key elements of a patient support program to address these gaps in consideration of competitive external offerings in the U.S. and key early launch ex-U.S. markets* Gain alignment across the enterprise on priority elements of both Therapy Patient Programs (TPPs – ex-U.S.) and U.S. Patient Support Programs in collaboration with the U.S. PSP lead* Develop and articulate the global Therapy Patient Program strategy and framework to guide countries in the creation of compliant, patient-centered support initiatives.* Define global standards, KPIs, and best practices for TPP/PSP implementation and measurement.* Identify unmet needs and emerging trends in patient experience and integrate into program design.* Minimum of 10 years of progressive experience across marketing, sales, market access (or related experiences) in pharmaceutical or biotechnology industries.* 2+ years of progressive experience in patient support, patient services, or healthcare programs, preferably in a global pharmaceutical/biotech setting.* Strong knowledge of international healthcare systems, access and reimbursement landscapes, and compliance requirements.* Demonstrated success in developing global frameworks or programs that can be localized effectively.* Exceptional stakeholder management and influencing skills across matrixed global organizations.* Ability to balance strategic thinking with operational excellence.* Strong analytical mindset with proven experience using data to drive decision-making.* Excellent communication and presentation skills.* Previous immunology marketing and/or patient support services experience* Design / Development of patient support programs for rare disease or specialty products* Experience with global product launches* Ability to design global programs that empower countries to adapt while maintaining consistency in quality and compliance.* A patient-first mindset combined with business acumen.* Agility in navigating diverse healthcare landscapes, cultural nuances, and regulatory frameworks.* Proven ability to inspire, influence, and build alignment across global and local stakeholders.**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
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