Overview
Senior level Cisco Unified Communications Manager (CUCM) engineer to design, implement and provide maintenance and support of enterprise-level voice solutions including Call Manager, Unity Connection, Emergency Responder and VoIP endpoints. The Engineer shall possess a deep understanding and bring expertise of CUCM cluster design and operations. Engineer will function in a Tier 3 role within a team environment and provide Tier 2 and Tier 3 support. The role is critical in supporting the enterprise CUCM infrastructure at Ho-Chunk, Inc.
Responsibilities
- Configure and support CUCM clusters, voice gateways and endpoints in a multi-site environment.
- Configure and support SIP trunks to ensure optimal call routing amongst sites and PSTN.
- Provide Tier 3/advanced level investigation and troubleshooting of complex voice issues across the enterprise voice environments.
- Monitor and maintain CUCM cluster health, performance and availability; document voice issues and make recommendations for adverse findings impacting cluster health.
- Provide support to internal groups such as PMO, NOC and Installations.
- Collaborate with Cybersecurity/Information Assurance to ensure security and integrity of CUCM, aligning with standards and compliance requirements.
- Lead enterprise voice-related projects, migrations, tech refreshes, deployments and implementations.
- Support planned maintenance activities such as system patching and vulnerability management and configuration changes.
- Collaborate as part of a team and as an individual contributor; self-starter and able to work independently.
- Provide cross-training across enterprise voice teams, Tier 2 and Tier 3.
- Develop and maintain system designs, diagrams and SOPs.
- Ensure enterprise CUCM is highly available with failover and contingency plans.
- Research, investigate and resolve voice incidents and outages; provide status updates using appropriate incident handling, management and ticketing systems.
- Participate in industry partners technology research, evaluations and solutions.
- Follow management system policies, procedures, and work instructions; protect company and customer information by adhering to security and quality requirements.
- Promptly report incidents, nonconformities, or risks to the appropriate authority.
Qualifications And Desired Skills
- Cisco certifications preferred: CCNA-VOICE, CCNP Collaboration or CCIE Collaboration.
- 7+ years of hands-on CUCM experience in a large enterprise environment.
- Strong knowledge of Cisco voice gateways (VG410, VG420, VG450) and CUCM best practices, security (TLS, SRTP, certificates).
- Senior level knowledge with Call Manager, Unity Connection, SIP trunking and PSTN connectivity, Call routing.
- Familiarity with 3rd party integration (Microsoft Teams).
- Knowledgeable with Cisco IOS routers, switching, and SBC (Cisco Unified Border Element CUBE).
- Strong written and verbal communication skills; effective collaborator and mentor.
- Solid understanding of telecommunications wiring, cross-connects, demarcation points and circuits.
- Ability to mentor others and work well in a team.
Compensation And Benefits
The posting lists compensation ranges of $130,000.00-$150,000.00 per year and $150,000.00-$180,000.00 per year. Comprehensive benefits are offered to help balance work and life. A benefits summary is available from the employer’s benefits page.
Additional Requirements
- Drug Free Workplace: All Native Group requires pre-employment drug screening and random drug screens during employment.
- Security Clearance: Must be a U.S. citizen and possess or be able to obtain/maintain a SECRET security clearance.
- EOE: All Native Group is an equal opportunity employer; applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent where permitted by law.
Note: This job description may change at any time with or without notice.
#J-18808-Ljbffr