Network Designs, Inc.
Project Manager, Telecommunications
Network Designs, Inc., Washington, District of Columbia, us, 20022
Join to apply for the
Project Manager, Telecommunications
role at
Network Designs, Inc.
Network Designs, Inc. (NDi) is a leading federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi’s core values drive all aspects of the business and foster an enjoyable workplace atmosphere. We value collaboration, career growth, and innovative ideas.
Military Veterans Encouraged to Apply.
Job Description We are seeking an experienced Project Manager with a strong background in telecommunications or telephony operations and maintenance. The ideal candidate has a proven track record leading technical teams responsible for troubleshooting, service desk functions, and ongoing operational support of enterprise communication systems. This role requires a blend of technical understanding, operational leadership, and project management expertise to ensure reliable service delivery and continuous improvement.
Requirements
U.S. Citizenship is required.
Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph.
Position is onsite 5 days a week in Washington, D.C.
Qualifications And Experience
A Bachelor's Degree in Information Systems, Computer Science, Business Systems, or related IT Management or equivalent combination of education, training, and work experience.
5 years of relevant experience or 9 years without a degree.
Demonstrated experience leading technical teams in service desk operations, troubleshooting, or system support roles.
Understanding of voice technologies (VoIP, SIP, PBX, UC platforms), network fundamentals, and service management frameworks (ITIL preferred).
Proven ability to manage multiple priorities in fast‑paced operational environments.
Excellent communication, coordination, and stakeholder‑management skills.
PMP, ITIL, or related certifications preferred.
Skilled at balancing tactical operational needs with long‑term project goals.
Proactive, solutions‑oriented, and comfortable making decisions in high‑pressure scenarios.
Able to drive team performance, develop staff capabilities, and foster a culture of accountability and continuous improvement.
Responsibilities
Lead day‑to‑day operations and maintenance activities for enterprise telecommunications/telephony systems, ensuring high availability, performance, and customer satisfaction.
Manage a multidisciplinary team including service desk staff, troubleshooting specialists, field technicians, and systems engineers.
Oversee incident, problem, and change management processes; ensure timely triage, escalation, and resolution of service‑impacting issues.
Coordinate and prioritize operational workloads, maintenance windows, system upgrades, and scheduled service activities.
Track project timelines, deliverables, risks, and resource requirements to ensure operational commitments and SLAs are met.
Develop, refine, and enforce standard operating procedures (SOPs), troubleshooting workflows, and operational documentation.
Serve as the primary point of contact for stakeholders regarding service performance, operational updates, and ongoing project status.
Utilize data analytics and performance metrics to identify trends, reduce repeat incidents, and drive continuous process improvement.
Collaborate with engineering, security, and vendor teams to support system enhancements, platform migrations, and technical roadmaps.
Ensure compliance with organizational policies, industry standards, and contractual obligations.
Compensation And Benefits At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits include comprehensive health, dental, vision, pet, and legal insurance. Corporate benefits cover 401(k) retirement matching, paid leave, paid holidays, health and wellness programs, employer‑paid life and disability insurance, professional development, education benefits, and more to support our team both on and off the job.
Veterans First Commitment As a Service‑Disabled Veteran‑Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.
Commitment To Diversity NDi is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, citizenship, national origin, or any other basis prohibited by law in all phases of the employment process and compliance with applicable federal, state, and local laws and regulations. As a federal government contractor, NDi complies with all applicable affirmative action requirements.
Apply Now Take advantage of this unique opportunity to join one of the fastest‑growing companies in federal contracting! Salary: $104,000 – $125,107 per year.
#J-18808-Ljbffr
Project Manager, Telecommunications
role at
Network Designs, Inc.
Network Designs, Inc. (NDi) is a leading federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi’s core values drive all aspects of the business and foster an enjoyable workplace atmosphere. We value collaboration, career growth, and innovative ideas.
Military Veterans Encouraged to Apply.
Job Description We are seeking an experienced Project Manager with a strong background in telecommunications or telephony operations and maintenance. The ideal candidate has a proven track record leading technical teams responsible for troubleshooting, service desk functions, and ongoing operational support of enterprise communication systems. This role requires a blend of technical understanding, operational leadership, and project management expertise to ensure reliable service delivery and continuous improvement.
Requirements
U.S. Citizenship is required.
Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph.
Position is onsite 5 days a week in Washington, D.C.
Qualifications And Experience
A Bachelor's Degree in Information Systems, Computer Science, Business Systems, or related IT Management or equivalent combination of education, training, and work experience.
5 years of relevant experience or 9 years without a degree.
Demonstrated experience leading technical teams in service desk operations, troubleshooting, or system support roles.
Understanding of voice technologies (VoIP, SIP, PBX, UC platforms), network fundamentals, and service management frameworks (ITIL preferred).
Proven ability to manage multiple priorities in fast‑paced operational environments.
Excellent communication, coordination, and stakeholder‑management skills.
PMP, ITIL, or related certifications preferred.
Skilled at balancing tactical operational needs with long‑term project goals.
Proactive, solutions‑oriented, and comfortable making decisions in high‑pressure scenarios.
Able to drive team performance, develop staff capabilities, and foster a culture of accountability and continuous improvement.
Responsibilities
Lead day‑to‑day operations and maintenance activities for enterprise telecommunications/telephony systems, ensuring high availability, performance, and customer satisfaction.
Manage a multidisciplinary team including service desk staff, troubleshooting specialists, field technicians, and systems engineers.
Oversee incident, problem, and change management processes; ensure timely triage, escalation, and resolution of service‑impacting issues.
Coordinate and prioritize operational workloads, maintenance windows, system upgrades, and scheduled service activities.
Track project timelines, deliverables, risks, and resource requirements to ensure operational commitments and SLAs are met.
Develop, refine, and enforce standard operating procedures (SOPs), troubleshooting workflows, and operational documentation.
Serve as the primary point of contact for stakeholders regarding service performance, operational updates, and ongoing project status.
Utilize data analytics and performance metrics to identify trends, reduce repeat incidents, and drive continuous process improvement.
Collaborate with engineering, security, and vendor teams to support system enhancements, platform migrations, and technical roadmaps.
Ensure compliance with organizational policies, industry standards, and contractual obligations.
Compensation And Benefits At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits include comprehensive health, dental, vision, pet, and legal insurance. Corporate benefits cover 401(k) retirement matching, paid leave, paid holidays, health and wellness programs, employer‑paid life and disability insurance, professional development, education benefits, and more to support our team both on and off the job.
Veterans First Commitment As a Service‑Disabled Veteran‑Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.
Commitment To Diversity NDi is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, citizenship, national origin, or any other basis prohibited by law in all phases of the employment process and compliance with applicable federal, state, and local laws and regulations. As a federal government contractor, NDi complies with all applicable affirmative action requirements.
Apply Now Take advantage of this unique opportunity to join one of the fastest‑growing companies in federal contracting! Salary: $104,000 – $125,107 per year.
#J-18808-Ljbffr