Senior UX Researcher
Cox Communications, Atlanta, Georgia, United States, 30383
The largest private broadband company in America, proudly serving over 6.5 million residences and businesses
Company
Cox Automotive - USA
Job Family Group Engineering / Product Development
Job Profile Sr UX Researcher
Management Level Individual Contributor
Flexible Work Option Hybrid - Ability to work remotely part of the week
Travel % Yes, 15% of the time
Work Shift Day
Compensation Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description Cox Automotive is seeking a
Senior UX Researcher
with expertise in
mixed-methods research
and a strong interest in AI-Driven experimentation to join our team. This role is ideal for someone who thrives in an independent, fast-paced environment and is passionate about uncovering insights that shape exceptional user experiences. You will work closely with product managers, designers, and engineers to inform strategy and design decisions across multiple products.
This individual must have a passion for user experience research specifically as it relates to software development.
Primary Responsibilities
Plan and execute mixed- methods research
(qualitative and quantitative) across the product lifecycle—from discovery to validation.
Independently manage research projects , including scoping, recruiting, conducting studies, analyzing data, and delivering actionable insights.
Collaborate cross-functionally
with UX, Product, and Engineering teams to influence product strategy and design decisions.
Synthesize findings
into clear, compelling stories and present them to stakeholders at all levels.
Advocate for
user-centered design principles
and help foster a research-driven culture within the organization.
Contribute to
research operations , including improving processes, tools, and documentation.
Investigates and evaluates User Experience Research trends in the industry and communicates recommendations to the UX leadership team aimed at enhancing UX processes, incorporating new or innovative ideas, increasing research velocity/value/ efficacy and/or recommending new methodologies and tools as appropriate.
Cox Automotive Inventory Solutions is a highly active area. On occasion, the Senior User Experience Research may need to assist with the creation of interaction designs in support of initiatives as needed.
Understands the project goals and translates the goals into an intuitive design structure that enables users to successfully achieve goals and complete tasks.
Develops and/or contributes to prototype development.
Communicates interaction design and UX requirements to the implementation team.
Minimum Requirements
Bachelor’s degree in a related discipline and 4+ years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 16 years’ experience in a related field.
4 +
years of UX research experience , with a strong portfolio demonstrating mixed-methods expertise.
Proven ability to
work independently
and manage multiple projects simultaneously.
Deep knowledge of
qualitative methods
(e.g., usability testing, interviews, ethnography) and
quantitative methods
(e.g., surveys, A/B testing, behavioral analytics).
Strong skills in
data synthesis and storytelling —able to translate complex findings into actionable recommendations.
Experience with
research tools
(e.g., UserTesting, Optimal Workshop, Qualtrics, Dovetail) and analytics platforms.
Excellent communication and collaboration skills.
Proven ability to be a contributing member of a cross-functional team and inspire team confidence in and respect for the contributions of research and focused design to enhance user experience.
A demonstrated ability to effectively partner with and communicate to stakeholders, designers, product managers and engineering development team members.
Preferred Requirements
Experience in
automotive, e-commerce, or enterprise SaaS
environments.
Familiarity with
design thinking
and
agile development processes .
Advanced degree in
Human-Computer Interaction, Psychology, Anthropology, or related field .
Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer‑facing companies like vAuto and Manheim, all while enjoying the people‑centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
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Job Family Group Engineering / Product Development
Job Profile Sr UX Researcher
Management Level Individual Contributor
Flexible Work Option Hybrid - Ability to work remotely part of the week
Travel % Yes, 15% of the time
Work Shift Day
Compensation Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description Cox Automotive is seeking a
Senior UX Researcher
with expertise in
mixed-methods research
and a strong interest in AI-Driven experimentation to join our team. This role is ideal for someone who thrives in an independent, fast-paced environment and is passionate about uncovering insights that shape exceptional user experiences. You will work closely with product managers, designers, and engineers to inform strategy and design decisions across multiple products.
This individual must have a passion for user experience research specifically as it relates to software development.
Primary Responsibilities
Plan and execute mixed- methods research
(qualitative and quantitative) across the product lifecycle—from discovery to validation.
Independently manage research projects , including scoping, recruiting, conducting studies, analyzing data, and delivering actionable insights.
Collaborate cross-functionally
with UX, Product, and Engineering teams to influence product strategy and design decisions.
Synthesize findings
into clear, compelling stories and present them to stakeholders at all levels.
Advocate for
user-centered design principles
and help foster a research-driven culture within the organization.
Contribute to
research operations , including improving processes, tools, and documentation.
Investigates and evaluates User Experience Research trends in the industry and communicates recommendations to the UX leadership team aimed at enhancing UX processes, incorporating new or innovative ideas, increasing research velocity/value/ efficacy and/or recommending new methodologies and tools as appropriate.
Cox Automotive Inventory Solutions is a highly active area. On occasion, the Senior User Experience Research may need to assist with the creation of interaction designs in support of initiatives as needed.
Understands the project goals and translates the goals into an intuitive design structure that enables users to successfully achieve goals and complete tasks.
Develops and/or contributes to prototype development.
Communicates interaction design and UX requirements to the implementation team.
Minimum Requirements
Bachelor’s degree in a related discipline and 4+ years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 16 years’ experience in a related field.
4 +
years of UX research experience , with a strong portfolio demonstrating mixed-methods expertise.
Proven ability to
work independently
and manage multiple projects simultaneously.
Deep knowledge of
qualitative methods
(e.g., usability testing, interviews, ethnography) and
quantitative methods
(e.g., surveys, A/B testing, behavioral analytics).
Strong skills in
data synthesis and storytelling —able to translate complex findings into actionable recommendations.
Experience with
research tools
(e.g., UserTesting, Optimal Workshop, Qualtrics, Dovetail) and analytics platforms.
Excellent communication and collaboration skills.
Proven ability to be a contributing member of a cross-functional team and inspire team confidence in and respect for the contributions of research and focused design to enhance user experience.
A demonstrated ability to effectively partner with and communicate to stakeholders, designers, product managers and engineering development team members.
Preferred Requirements
Experience in
automotive, e-commerce, or enterprise SaaS
environments.
Familiarity with
design thinking
and
agile development processes .
Advanced degree in
Human-Computer Interaction, Psychology, Anthropology, or related field .
Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer‑facing companies like vAuto and Manheim, all while enjoying the people‑centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
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