Head of Design, Banking (San Francisco) Job at Square in San Francisco

After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldnt work together. So we expanded into software and started building integrated, omnichannel solutions to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, weve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Today, we are a partner to sellers of all sizes large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. Were building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. Square Banking exists to give small businesses the financial tools they need to thrive helping them sell, save, spend, and borrow as fast as they need to. By connecting payments, bank tools, and cash flow in one seamless experience powered by AI, we empower sellers to move money confidently, access capital easily, and grow their business on their own terms. Were looking for a Head of Design to lead the next chapter of Square Bankings growth. As the design leader for one of Squares most strategically important organizations, youll shape how millions of businesses interact with their money every day. Youll set the vision for how design, brand, and creative work together to make Square Banking a trusted, differentiated, and deeply human experience across every product, platform, and touchpoint. Youll report to the Head of Design for Square, and be a key member of the Banking leadership team alongside peers in Product, Engineering, and Marketing leading a team of 10 product designers. Define the creative direction and design standards for Square Banking, ensuring every experience from onboarding to ongoing engagement feels clear, connected, and unmistakably Square. Create the conditions for exceptional work by fostering psychological safety, inspiring ambition, and modeling design excellence across brand, product, and research. Serve as a trusted partner to senior leadership in shaping the strategy for Square Banking and influencing the broader design direction across Square. Build design frameworks, rituals, and structures that allow teams to move fast without sacrificing quality. Promote cohesion across disciplines and regions as Square Banking expands globally. Champion customer-centric thinking. Keep small business owners at the heart of every decision, balancing business goals with empathetic storytelling and world-class design execution. Shape the future of intelligent design. Integrate automation and AI-driven insights to streamline workflows, enhance creativity, and deliver smarter customer experiences. 15 years of experience in design management both leading and building product design teams. ~ A record of delivering transformative, high-impact work products that influence company strategy, elevate brand perception, and drive measurable outcomes. ~ Experience leading design at scale across multiple product lines, regions, and platforms, creating cohesion while honoring local nuance. ~ A portfolio that demonstrates vision, taste, and range spanning product experience, marketing, and innovation. ~ A proven ability to partner closely with Product, Engineering, and Marketing executives to shape roadmaps, define strategy, and align teams around shared goals. ~ Strength in developing and scaling organizations, mentoring leaders, and fostering a culture of excellence and inclusion. ~ Comfort working at both strategic altitude and detail depth you can define a multi-year design vision and also ensure final implementations meet the highest craft standards. ~ Passion for systems thinking, storytelling, and the customer journey, with the instinct to simplify complex ideas into intuitive, delightful experiences. ~ An evolving perspective on designs role in AI, automation, and emerging technologies and how these can enhance creative output and customer value. Were working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances. We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. xyz with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Together, were helping build a financial system that is open to everyone. Privacy Policy #