Agoda
User Experience Researcher (Bangkok-based, Relocation provided)
Agoda, Seattle, Washington, us, 98127
User Experience Researcher (Bangkok-based, Relocation provided)
At Agoda, we bridge the world through travel. Our story began in 2005 when two lifelong friends and entrepreneurs launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings, with a diverse team of over 7,000 people from 90 countries, working in offices across the globe. If you’re ready to begin your best journey and help build travel for the world, join us.
The online travel industry is an extremely dynamic and competitive space. Our aim is to deliver compelling designs that create a world‑class customer experience. You will play a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup‑like environment.
Work in the heart of Asia: this is an amazing opportunity for an exciting adventure abroad while expanding your international research capabilities. You will live in Bangkok, one of the most beautiful and visited cities in the world, with a generous relocation package to support a smooth transition.
Qualifications
Master’s Degree or equivalent experience in Computer Science, Human–Computer Interaction, Information Science, Psychology, Social Science, or a related field.
7+ years of relevant experience in consumer‑facing business domains.
Very comfortable planning, scoping, conducting, analyzing, and communicating research.
Experience with qualitative and user‑centered design methods (individual and group interviews, diary studies, direct observation, think‑aloud usability testing, etc.).
Experience with quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts).
Experience evaluating, negotiating, and working with external research vendors.
Able to describe user problems and business opportunities to stakeholders by leveraging quantitative and qualitative data.
Demonstrate critical thinking beyond business requests.
Excellent storyteller and communicator, able to speak fluently to business people, designers, engineers, and other stakeholders in English.
Enjoy collaborative work in a dynamic, data‑driven, and creative environment.
Responsibilities
Demonstrate critical thinking beyond explicit business requests.
Function independently in all operational research tasks.
Lead core end‑to‑end research activities, including driving research objectives, hypotheses, methodology, execution, analysis, and communication.
Good judgment when evaluating research opportunities—in importance, urgency, and impact for the team.
Reasonably challenge details of research requests and propose solid research solutions.
Strong project execution with existing skills while constantly expanding breadth and depth of abilities.
Knowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods, and theories with others.
Apply tools and inspection methods to quantify the value and efficiency of research.
Adopt and adapt well‑established methods according to product/project situations, and innovate new methods in collaboration with more senior researchers.
Knowledge or ability to quickly learn key software tools common in the field (e.g., for surveys, diary studies, analysis).
Knowledge of data compliance and ethics in all activities.
Drive cross‑discipline/department collaboration via research insights and activities.
Collaborate efficiently with other researchers and disciplines, with clear commitments for shared ownership.
Excellent communication skills; tailor communication style for different audiences, concise and to the point.
Contribute to the research community by sharing work/methodologies, coaching or mentoring junior researchers, and screening research candidates.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industry: Technology, Information and Internet
Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment is based solely on merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can ask to have your details removed from the file.
Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third‑party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Discover More About Working At Agoda
Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife
#J-18808-Ljbffr
The online travel industry is an extremely dynamic and competitive space. Our aim is to deliver compelling designs that create a world‑class customer experience. You will play a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup‑like environment.
Work in the heart of Asia: this is an amazing opportunity for an exciting adventure abroad while expanding your international research capabilities. You will live in Bangkok, one of the most beautiful and visited cities in the world, with a generous relocation package to support a smooth transition.
Qualifications
Master’s Degree or equivalent experience in Computer Science, Human–Computer Interaction, Information Science, Psychology, Social Science, or a related field.
7+ years of relevant experience in consumer‑facing business domains.
Very comfortable planning, scoping, conducting, analyzing, and communicating research.
Experience with qualitative and user‑centered design methods (individual and group interviews, diary studies, direct observation, think‑aloud usability testing, etc.).
Experience with quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts).
Experience evaluating, negotiating, and working with external research vendors.
Able to describe user problems and business opportunities to stakeholders by leveraging quantitative and qualitative data.
Demonstrate critical thinking beyond business requests.
Excellent storyteller and communicator, able to speak fluently to business people, designers, engineers, and other stakeholders in English.
Enjoy collaborative work in a dynamic, data‑driven, and creative environment.
Responsibilities
Demonstrate critical thinking beyond explicit business requests.
Function independently in all operational research tasks.
Lead core end‑to‑end research activities, including driving research objectives, hypotheses, methodology, execution, analysis, and communication.
Good judgment when evaluating research opportunities—in importance, urgency, and impact for the team.
Reasonably challenge details of research requests and propose solid research solutions.
Strong project execution with existing skills while constantly expanding breadth and depth of abilities.
Knowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods, and theories with others.
Apply tools and inspection methods to quantify the value and efficiency of research.
Adopt and adapt well‑established methods according to product/project situations, and innovate new methods in collaboration with more senior researchers.
Knowledge or ability to quickly learn key software tools common in the field (e.g., for surveys, diary studies, analysis).
Knowledge of data compliance and ethics in all activities.
Drive cross‑discipline/department collaboration via research insights and activities.
Collaborate efficiently with other researchers and disciplines, with clear commitments for shared ownership.
Excellent communication skills; tailor communication style for different audiences, concise and to the point.
Contribute to the research community by sharing work/methodologies, coaching or mentoring junior researchers, and screening research candidates.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industry: Technology, Information and Internet
Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment is based solely on merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can ask to have your details removed from the file.
Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third‑party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Discover More About Working At Agoda
Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife
#J-18808-Ljbffr