Senior User Experience Designer Job at BEPC Inc. - Business Excellence Professio

Principal Experience Designer – BEPC Inc. – Business Excellence Professional Consulting Location: South San Francisco, CA Employment Type: Contract (12 months, possible extensions) Job Summary: The Principal Experience Designer will drive strategy and delivery within the Customer Experience (CX) Suite. They are responsible for ensuring that UX/UI and CX design strategies and capabilities accelerate the organization’s progress toward delivering great customer experiences and business impact. The role will serve as a key individual contributor and subject‑matter expert in a critical focus area – applying UX/UI design expertise in the development of digital products and capabilities and mentoring junior designers. Key Responsibilities Shape digital‑forward Experience Design vision and standards leveraging industry/competitive trends and aligning product suite strategic priorities. Partner with senior directors to drive the Experience Design vision, aligning with enterprise stakeholders, technical capabilities, and process opportunities. Develop innovation workstreams to drive experimentation within the product‑oriented model and team for new product innovation and features. Define target users in collaboration with Analytics partners, deeply understand user research, prioritize key features, and set clear performance objectives. Accountable for key Experience Design initiatives in partnership with senior leadership, managing strategic planning, execution, delivery milestones, and measurable business impact. Evangelize the role of UX/UI and CX Design in achieving enterprise objectives, communicating value proposition and roadmap(s) to senior leaders and organization‑wide stakeholders. Partner with leadership to drive prioritization, manage stakeholders across the enterprise, and resolve conflicts to align and advance product roadmaps and enhancements. Collaborate with UX/UI Analysts to align business outcomes with technical feasibility, ensuring delivery of both business value and technical performance. Partner with other Business Product Owners and Executive Directors to achieve patient, professional, and internal customer needs. Partner with global product managers to drive effective collaboration for shared learnings and efficiencies. Accountable for delivering a business‑relevant product that meets business needs via feedback collection, alignment, and implementation while meeting larger objectives. Accountable for defining business cases and supporting budgetary/funding needs. Drive definition of business requirements for product usage and system health, leveraging industry standards. Comply with all laws, regulations, and policies governing Genentech activities. Partner with measurement and optimization Business Product Owners to inform CX and UX advancements and operations. Mentor and coach junior Experience Design team members, fostering collaboration, innovation, and accountability. Cultivate an environment of design craft and quality within the team. Minimum Candidate Qualifications and Experience Bachelor’s degree in business, technology, operations, science, marketing, or a related field. 10+ years of experience, with 7 years in experience design, product design, UX design or related field. Ability to own and manage the full product lifecycle, including visioning, roadmap creation, execution, and impact measurement for specific products or features. Strong skills in stakeholder alignment for cross‑functional collaboration. Strong mentorship and guidance abilities, with experience in coaching and mentoring talent. Excellent communication skills to drive change, influence stakeholders, and evangelize the product vision. Experience working in an agile setting or providing agile best‑practice mentorship. Experience collaborating with Legal, Compliance, and Privacy teams to ensure governance and regulatory standards. Ability to innovate and foster experimentation to improve product capabilities. Proven ability to adapt and navigate ambiguous or evolving environments. Strong problem‑solving and strategic thinking skills, balancing short‑term execution with long‑term vision. Advanced degree or equivalent experience (e.g., MBA). Experience in healthcare, pharmaceutical, or highly regulated industries. Proven success in managing complex projects requiring strategic planning and operational execution. Advanced knowledge of workflow tools, automation systems, and compliance frameworks. Experience building and managing a design system. Referrals increase your chances of interviewing at BEPC Inc. – Business Excellence Professional Consulting by 2x. #J-18808-Ljbffr