Community Manager (LIHTC)- Sarahs Circle Job at Franklin Group in Washington

Community Manager (LIHTC) – Sarahs Circle Franklin Group is seeking a Community Manager with LIHTC experience to oversee the operational and financial aspects of our community. The role focuses on personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, reporting, and compliance with all applicable laws and company policies. Job Summary Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies. Essential Duties and Responsibilities Operate the community within the financial guidelines and approved budget. Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5‑day notices (Pay or Quit) and evictions. Work one weekend a month, preferably the first weekend of the month. Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely reconditioning of apartments after move‑out. Directly supervise the office staff and maintenance supervisor; indirectly supervise maintenance operations including technicians, grounds and housekeeping. Have knowledge of Fair Housing Laws. Interview, hire and onboard all community team members. Order maintenance uniforms and ID badges. Ensure a professional appearance and behavior at all times for self and community team members. Manage inventory and order all necessary administrative supplies and equipment for the office staff. Maintain thorough knowledge of, implement and enforce all company policies and procedures. Supervise leasing operations to ensure sales techniques are used effectively. Approve and submit all invoices for payment through Nexus. Ensure personnel respond to resident requests or complaints in a timely, efficient and courteous manner. Generate and analyze various reports, including leasing trends, financial performance and projections, and occupancy verifications. Design and maintain a resident retention program, such as referral or social activities. Ensure all personnel operate within OSHA standards and company safety policies. Report any unusual or extraordinary circumstances regarding the residents or community. Pursue educational opportunities for personal growth and development. Supervisory Responsibilities Directly supervises one or more team members in the office and/or maintenance teams. Responsibilities include interviewing, hiring, training, assigning work, appraising performance, rewarding and disciplining staff, and addressing complaints. Qualifications Education and Experience: High school diploma or GED; or three to five years related experience and/or training; or equivalent combination. LIHTC experience required. Communication and Presentation Skills: Ability to read, analyze, interpret regulations and prepare reports. Ability to present information to managers, residents, customers, and the public. Leadership and Staff Development: Experience managing a diverse workforce, managing conflict, and driving business results. Analytical and Mathematical Skills: Ability to handle basic math operations, calculate figures, analyze operating statements, and identify trends. Problem‑Solving Skills: Ability to make decisions under risk and uncertainty. Reasoning Ability: Ability to follow detailed instructions and solve problems involving few variables. Certificates, Licenses, Designations: Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) highly recommended. Fair Housing requirement within 1 day of hire. Preventing Sexual Harassment, Workplace Harassment and Drug-Free Workplace courses within 7 days of hire. Physical Demands: Required use of hands, standing, walking, reaching, climbing, and lifting up to 10 pounds. Visionary requirements include close, distance, color, peripheral, depth perception, and focus adjustment. Corporate Integrity: All team members expected to act professionally at all times, treating others with respect, valuing diversity, supporting team/community goals, and following company policies and core values. Franklin Group is an Equal Opportunity Employer. Location and Salary Washington, DC — $50,000.00‑$70,000.00. #J-18808-Ljbffr