Government Jobs
L&I Communications Consultant 1 (Spanish Bilingual)
Government Jobs, Olympia, Washington, United States, 98501
Communications Consultant 1
Within the Washington State Department of Labor & Industries, Web and Communication Services Division, the Communications Consultant 1 position furthers the agency's mission to "Keep Washington safe and working" by providing timely, accurate written translations and customer service to Washington customers. As a Communications Consultant 1, you'll ensure Spanish workers receive proper benefits, fair wages and quality service by ensuring that communications to the Hispanic community are of the highest quality. You'll also support L&I's effort to improve and enhance our written communication through quality English-to-Spanish and Spanish-to-English translations of communication products. Some of what you'll do: Translate English language letters, orders and documents into Spanish for submission to the Limited English Proficiency Manager with Insurance Services. Monitor workflow progress through the translation and stakeholder process to publication. Maintain a master file of completed translated documents for use by bilingual staff and make them available through the ClaimsEsl Spanish program and the L: drive. Proofread written translations from bilingual Customer Service Specialist 2s, Support Supervisor 2s, Claims Processors, Office Assistants, and Apprentices. Provide feedback to the supervisor of new staff's progress by use of the proficiency forms. Provide random quality assurance of translations completed by bilingual staff that has been released from work checking with subsequent follow-up. Help develop and maintain translations standards used when work checking bilingual staff. Translate Agency documents or materials from English to Spanish and Spanish to English. Make recommendations for process improvements. Answer incoming phone calls on the Spanish/English telephone lines presented by an automated call distribution system in a professional and courteous manner to both internal and external customers. Resolve customer questions and concerns through the review of the claim file information. Translate Spanish letters into English and image into the claim file. Translate the medical terms and monitor the Word Processing mailbox throughout the day to ensure the medical terms requests are completed on time and with accuracy by the staff, and move them to the completed folder. Required: Bachelor's degree in English, communications, journalism, humanities, public relations, or related field. OR Four years of experience writing/editing experience OR A combination of equivalent education/experience AND The ability to read, write, translate and converse with fluency in both Spanish and English. Top candidates must pass an oral and written exam.
Within the Washington State Department of Labor & Industries, Web and Communication Services Division, the Communications Consultant 1 position furthers the agency's mission to "Keep Washington safe and working" by providing timely, accurate written translations and customer service to Washington customers. As a Communications Consultant 1, you'll ensure Spanish workers receive proper benefits, fair wages and quality service by ensuring that communications to the Hispanic community are of the highest quality. You'll also support L&I's effort to improve and enhance our written communication through quality English-to-Spanish and Spanish-to-English translations of communication products. Some of what you'll do: Translate English language letters, orders and documents into Spanish for submission to the Limited English Proficiency Manager with Insurance Services. Monitor workflow progress through the translation and stakeholder process to publication. Maintain a master file of completed translated documents for use by bilingual staff and make them available through the ClaimsEsl Spanish program and the L: drive. Proofread written translations from bilingual Customer Service Specialist 2s, Support Supervisor 2s, Claims Processors, Office Assistants, and Apprentices. Provide feedback to the supervisor of new staff's progress by use of the proficiency forms. Provide random quality assurance of translations completed by bilingual staff that has been released from work checking with subsequent follow-up. Help develop and maintain translations standards used when work checking bilingual staff. Translate Agency documents or materials from English to Spanish and Spanish to English. Make recommendations for process improvements. Answer incoming phone calls on the Spanish/English telephone lines presented by an automated call distribution system in a professional and courteous manner to both internal and external customers. Resolve customer questions and concerns through the review of the claim file information. Translate Spanish letters into English and image into the claim file. Translate the medical terms and monitor the Word Processing mailbox throughout the day to ensure the medical terms requests are completed on time and with accuracy by the staff, and move them to the completed folder. Required: Bachelor's degree in English, communications, journalism, humanities, public relations, or related field. OR Four years of experience writing/editing experience OR A combination of equivalent education/experience AND The ability to read, write, translate and converse with fluency in both Spanish and English. Top candidates must pass an oral and written exam.