Washington State ESD
L&I Communications Consultant 1 (Spanish Bilingual)
Washington State ESD, Seattle, Washington, us, 98127
Our Mission:
Keep Washington Safe and Working!
Job Highlights:
If hired as bilingual, you must pass an assessment of your ability to write and speak Spanish fluently. Employees with bilingual responsibilities receive a
5%
increase in pay.
Within the Washington State Department of Labor & Industries, Web and Communication Services Division, the
Communications Consultant 1
position furthers the agency’s mission to “Keep Washington safe and working” by providing timely, accurate translations and customer service to Washington customers.
As a Communications Consultant 1, you’ll ensure Spanish workers receive proper benefits, fair wages and quality service by ensuring that communications to the Hispanic community are of the highest quality. You’ll also support L&I’s effort to improve and enhance our written communication through quality English‑to‑Spanish and Spanish‑to‑English translations of communication products.
Responsibilities
Translate English language letters, orders and documents into Spanish for submission to the Limited English Proficiency Manager with Insurance Services. Monitor workflow progress through the translation and stakeholder process to publication.
Maintain a master file of completed translated documents for use by bilingual staff and make them available through the ClaimsEsl Spanish program and the L: drive.
Proofread written translations from bilingual Customer Service Specialist 2s, Support Supervisor 2s, Claims Processors, Office Assistants, and Apprentices. Provide feedback to the supervisor of new staff’s progress by use of the proficiency forms.
Provide random quality assurance of translations completed by bilingual staff that has been released from work checking with subsequent follow‑up.
Help develop and maintain translations standards used when work checking bilingual staff.
Translate Agency documents or materials from English to Spanish and Spanish to English.
Make recommendations for process improvements.
Answer incoming phone calls on the Spanish/English telephone lines presented by an automated call distribution system in a professional and courteous manner to both internal and external customers.
Resolve customer questions and concerns through the review of the claim file information.
Translate Spanish letters into English and image into the claim file.
Translate the medical terms and monitor the Word Processing mailbox throughout the day to ensure the medical terms requests are completed on time and with accuracy by the staff, and move them to the completed folder.
Required Qualifications
Bachelor’s degree in English, communications, journalism, humanities, public relations, or related field.
Four years of experience writing/editing experience.
A combination of equivalent education/experience.
The ability to read, write, translate and converse with fluency in both Spanish and English. Top candidates must pass an oral and written exam.
Desired Qualifications
A high school diploma or GED equivalent with some formal instruction/education in the Spanish language. Translator or interpreter certification a plus.
Four years of experience in communications and translation work.
Strong non‑verbal, verbal and written communications skills in English and Spanish.
Things You Need To Know Teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules. State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. The assigned duty station for this position is Tumwater, Washington. For positions where in‑office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.
Application Process We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.
Documents Required
A cover letter describing specific qualifications.
A current resume detailing applicable experience and education.
A list of at least three professional references with current telephone numbers.
Background Check Notice Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.
Other Information For positions requiring travel, you must have a valid unrestricted driver’s license and have insurance if driving a privately owned vehicle on state business.
Did You Know? Washington is America’s Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.
Veterans Preference Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD‑214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.
Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.
Equal Opportunity Employer The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360‑902‑5700. TTY users should first call 711 to access the Washington Relay Service.
For More Information If you have any questions regarding this job posting, program, or the agency, please contact Haleigh Missildine (she/her/hers) at miso235@Lni.wa.gov.
#J-18808-Ljbffr
Keep Washington Safe and Working!
Job Highlights:
If hired as bilingual, you must pass an assessment of your ability to write and speak Spanish fluently. Employees with bilingual responsibilities receive a
5%
increase in pay.
Within the Washington State Department of Labor & Industries, Web and Communication Services Division, the
Communications Consultant 1
position furthers the agency’s mission to “Keep Washington safe and working” by providing timely, accurate translations and customer service to Washington customers.
As a Communications Consultant 1, you’ll ensure Spanish workers receive proper benefits, fair wages and quality service by ensuring that communications to the Hispanic community are of the highest quality. You’ll also support L&I’s effort to improve and enhance our written communication through quality English‑to‑Spanish and Spanish‑to‑English translations of communication products.
Responsibilities
Translate English language letters, orders and documents into Spanish for submission to the Limited English Proficiency Manager with Insurance Services. Monitor workflow progress through the translation and stakeholder process to publication.
Maintain a master file of completed translated documents for use by bilingual staff and make them available through the ClaimsEsl Spanish program and the L: drive.
Proofread written translations from bilingual Customer Service Specialist 2s, Support Supervisor 2s, Claims Processors, Office Assistants, and Apprentices. Provide feedback to the supervisor of new staff’s progress by use of the proficiency forms.
Provide random quality assurance of translations completed by bilingual staff that has been released from work checking with subsequent follow‑up.
Help develop and maintain translations standards used when work checking bilingual staff.
Translate Agency documents or materials from English to Spanish and Spanish to English.
Make recommendations for process improvements.
Answer incoming phone calls on the Spanish/English telephone lines presented by an automated call distribution system in a professional and courteous manner to both internal and external customers.
Resolve customer questions and concerns through the review of the claim file information.
Translate Spanish letters into English and image into the claim file.
Translate the medical terms and monitor the Word Processing mailbox throughout the day to ensure the medical terms requests are completed on time and with accuracy by the staff, and move them to the completed folder.
Required Qualifications
Bachelor’s degree in English, communications, journalism, humanities, public relations, or related field.
Four years of experience writing/editing experience.
A combination of equivalent education/experience.
The ability to read, write, translate and converse with fluency in both Spanish and English. Top candidates must pass an oral and written exam.
Desired Qualifications
A high school diploma or GED equivalent with some formal instruction/education in the Spanish language. Translator or interpreter certification a plus.
Four years of experience in communications and translation work.
Strong non‑verbal, verbal and written communications skills in English and Spanish.
Things You Need To Know Teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules. State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. The assigned duty station for this position is Tumwater, Washington. For positions where in‑office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.
Application Process We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.
Documents Required
A cover letter describing specific qualifications.
A current resume detailing applicable experience and education.
A list of at least three professional references with current telephone numbers.
Background Check Notice Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.
Other Information For positions requiring travel, you must have a valid unrestricted driver’s license and have insurance if driving a privately owned vehicle on state business.
Did You Know? Washington is America’s Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.
Veterans Preference Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD‑214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.
Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.
Equal Opportunity Employer The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360‑902‑5700. TTY users should first call 711 to access the Washington Relay Service.
For More Information If you have any questions regarding this job posting, program, or the agency, please contact Haleigh Missildine (she/her/hers) at miso235@Lni.wa.gov.
#J-18808-Ljbffr