Match SDG
Newark Liberty International Airport (EWR), Newark International Airport Street, Newark, NJ
Senior UX Expert: Lead user experience initiatives within Global Business Services (Finance, HR, Logistics). Work strategically with the APAC UX Lead and stakeholders in Vietnam.
Responsibilities
- Lead and manage UX projects in Vietnam, ensuring alignment with the APAC UX strategy and KPIs.
- Conduct user research (interviews, usability testing) and facilitate design thinking workshops.
- Consolidate and analyze data for UX financial planning, reporting, and process improvement.
- Collaborate with business units to identify new service opportunities and enhance customer experience.