Pennsylvania Staffing
Market Manager - Philadelphia, Sales & Marketing - Offline Field Sales
Pennsylvania Staffing, Philadelphia, Pennsylvania, United States, 19102
Market Manager
As a Market Manager, you will own a territory of offline retail stores, managing the Amazon in-store experience and merchandising. You serve as the Amazon expert, relying heavily on your ability to influence without authority to drive project deliverables. You will execute and manage in-store product transitions and retailer communications, while collecting market insights. You will train sales associates and support staff on Amazon Devices & Services, positively impacting the customer experience and indirectly impacting sales and advocacy metrics for your territory. You may be asked to participate in overnight travel in order to execute store visits in neighboring markets, and for team meetings (conferences, trainings, team building events, etc.). Market Managers must be able to work flexible hours, including nights and weekends, 40 hours per week. As a part of the Offline Marketing and Sales team, you will support a variety of products and services, including Echo, Ring, Amazon Smart Fire TV & Streaming Media Players, Fire Tablets, Kindle eReaders, Blink, eero, and more. Our customers inspire us, and they've been at the heart of how we invent and evolve our products, services, displays, customer experiences and more. You will be the face of Amazon in offline retail accounts for both staff and customers, and as a team we strive to provide the best customer experience possible. Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth's most customer-centric company, Earth's best employer, and Earth's safest place to work. The devices business is one of the most innovative and fastest growing at Amazon, and every day, we invent on behalf of our customers, partners, and communities. Key job responsibilities in this role include: Ensuring the Amazon in-store experience and merchandising is properly implemented and maintained across retailers within your direct team and area per provided standards of execution Educating store associates on the value of Amazon, Ring, Blink, and eero devices and services in small and large group settings Conducting sales and training during large scale events based on program / market needs Managing weekly travel to a large territory of retailers utilizing a variety of sales tools and store profiles to impact sales and brand advocacy Managing travel and work expenses Using business acumen and critical thinking skills to identify trends, drive root cause analyses, and resolve issues in store operations in stores across your market Collecting business and market insights from consumers and store associates to help influence product, feature, and channel marketing decisions Developing professional relationships with key internal and external stakeholders i.e. Area Managers, Regional Managers, General Managers, etc. Driving KPIs to increase sales through the offline retail channel Achieving goals in the business areas (advocacy, compliance, metrics, trainings, coverage, team, org) Completing daily in-store reports to document visits, including submitting digital photos Effectively installing, troubleshooting, and maintaining a variety of Amazon, Ring, Blink, and eero display devices and fixtures in various national retail stores Delegating and influencing to drive exceptional results in your market, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store managers, regional leaders, and corporate stakeholders Inventing, simplifying and sharing best practices Managing in store product transitions and retailer communications Providing clear, concise, accurate, and timely communication (verbal and written) to the right internal and external stakeholders with national impact A day in the life of Market Managers relies heavily on influence without authority to drive project deliverables, improve brand advocacy, and improve the customer experience at retail stores. They foster relationships with key internal and external stakeholders at the market and district level. They serve as the Amazon, Ring, eero, and Blink product and services expert, facilitating group training events for sales associates on how to sell Amazon's wide portfolio of devices and services. Market Managers work closely with retail partners and customers to gather insights in order to improve products and services and drive decisions at the corporate level. They ensure the Amazon in-store experience and merchandising is implemented to standard across retailers for all Amazon, Ring, eero, and Blink devices and services. About the team: The Amazon Offline Sales & Marketing team is responsible for selling Amazon devices into physical retailers across the United States and Canada. Market Managers lead sales and marketing initiatives for Amazon and its branded products in retail locations. They are responsible for the in-store experience, fostering relationships, training at the store/district level, and promoting Amazon and its brands through customer interactions. Market Managers are focused on increasing sales of Amazon and its branded products in retail stores and educating store associates and consumers on the value of Amazon devices, accessories and Amazon in general. Basic qualifications include: 3+ years of retail experience 2+ years of retail sales experience 3+ years of merchandising experience High school diploma, or equivalent Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach Valid and active driver's license Access to reliable transportation to travel between worksites during the work day Must reside in the greater Philadelphia area
ideally within Delaware and Chester counties Possess a mobile phone compatible with iOS or Android operating systems Preferred qualifications include: Experience developing and delivering presentations to large and diverse audiences Experience in English-language communication skills, both written and verbal 6+ years of relevant work experience in retail sales, (preferably consumer electronics) or high-tech products Experience managing multiple retail accounts/locations Exhibit strong attention to detail and organizational skills Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $43,100/year in our lowest geographic market up to $75,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a Market Manager, you will own a territory of offline retail stores, managing the Amazon in-store experience and merchandising. You serve as the Amazon expert, relying heavily on your ability to influence without authority to drive project deliverables. You will execute and manage in-store product transitions and retailer communications, while collecting market insights. You will train sales associates and support staff on Amazon Devices & Services, positively impacting the customer experience and indirectly impacting sales and advocacy metrics for your territory. You may be asked to participate in overnight travel in order to execute store visits in neighboring markets, and for team meetings (conferences, trainings, team building events, etc.). Market Managers must be able to work flexible hours, including nights and weekends, 40 hours per week. As a part of the Offline Marketing and Sales team, you will support a variety of products and services, including Echo, Ring, Amazon Smart Fire TV & Streaming Media Players, Fire Tablets, Kindle eReaders, Blink, eero, and more. Our customers inspire us, and they've been at the heart of how we invent and evolve our products, services, displays, customer experiences and more. You will be the face of Amazon in offline retail accounts for both staff and customers, and as a team we strive to provide the best customer experience possible. Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth's most customer-centric company, Earth's best employer, and Earth's safest place to work. The devices business is one of the most innovative and fastest growing at Amazon, and every day, we invent on behalf of our customers, partners, and communities. Key job responsibilities in this role include: Ensuring the Amazon in-store experience and merchandising is properly implemented and maintained across retailers within your direct team and area per provided standards of execution Educating store associates on the value of Amazon, Ring, Blink, and eero devices and services in small and large group settings Conducting sales and training during large scale events based on program / market needs Managing weekly travel to a large territory of retailers utilizing a variety of sales tools and store profiles to impact sales and brand advocacy Managing travel and work expenses Using business acumen and critical thinking skills to identify trends, drive root cause analyses, and resolve issues in store operations in stores across your market Collecting business and market insights from consumers and store associates to help influence product, feature, and channel marketing decisions Developing professional relationships with key internal and external stakeholders i.e. Area Managers, Regional Managers, General Managers, etc. Driving KPIs to increase sales through the offline retail channel Achieving goals in the business areas (advocacy, compliance, metrics, trainings, coverage, team, org) Completing daily in-store reports to document visits, including submitting digital photos Effectively installing, troubleshooting, and maintaining a variety of Amazon, Ring, Blink, and eero display devices and fixtures in various national retail stores Delegating and influencing to drive exceptional results in your market, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store managers, regional leaders, and corporate stakeholders Inventing, simplifying and sharing best practices Managing in store product transitions and retailer communications Providing clear, concise, accurate, and timely communication (verbal and written) to the right internal and external stakeholders with national impact A day in the life of Market Managers relies heavily on influence without authority to drive project deliverables, improve brand advocacy, and improve the customer experience at retail stores. They foster relationships with key internal and external stakeholders at the market and district level. They serve as the Amazon, Ring, eero, and Blink product and services expert, facilitating group training events for sales associates on how to sell Amazon's wide portfolio of devices and services. Market Managers work closely with retail partners and customers to gather insights in order to improve products and services and drive decisions at the corporate level. They ensure the Amazon in-store experience and merchandising is implemented to standard across retailers for all Amazon, Ring, eero, and Blink devices and services. About the team: The Amazon Offline Sales & Marketing team is responsible for selling Amazon devices into physical retailers across the United States and Canada. Market Managers lead sales and marketing initiatives for Amazon and its branded products in retail locations. They are responsible for the in-store experience, fostering relationships, training at the store/district level, and promoting Amazon and its brands through customer interactions. Market Managers are focused on increasing sales of Amazon and its branded products in retail stores and educating store associates and consumers on the value of Amazon devices, accessories and Amazon in general. Basic qualifications include: 3+ years of retail experience 2+ years of retail sales experience 3+ years of merchandising experience High school diploma, or equivalent Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach Valid and active driver's license Access to reliable transportation to travel between worksites during the work day Must reside in the greater Philadelphia area
ideally within Delaware and Chester counties Possess a mobile phone compatible with iOS or Android operating systems Preferred qualifications include: Experience developing and delivering presentations to large and diverse audiences Experience in English-language communication skills, both written and verbal 6+ years of relevant work experience in retail sales, (preferably consumer electronics) or high-tech products Experience managing multiple retail accounts/locations Exhibit strong attention to detail and organizational skills Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $43,100/year in our lowest geographic market up to $75,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.