Servpro
Content Supervisor
SERVPRO of South Frisco is seeking a reliable and detail-oriented Content Supervisor to oversee contents restoration operations on residential and commercial loss sites. This role is responsible for supervising contents technicians, managing pack-outs and pack-backs, ensuring proper cleaning and inventory of customer belongings, and maintaining SERVPRO's high standards of quality, safety, and customer service. Key Responsibilities
Contents Operations Supervise and coordinate contents restoration jobs including pack-outs, cleaning, storage, and pack-backs Assess damaged contents and determine appropriate restoration methods Ensure accurate inventory, labeling, documentation, and photo records Oversee contents cleaning (on-site and off-site), deodorization, and storage procedures Ensure contents are handled with care and returned in pre-loss condition whenever possible Team Leadership Lead, train, and mentor contents technicians Assign daily tasks and monitor productivity and job progress Ensure team compliance with SERVPRO standards, safety protocols, and company policies Communicate expectations clearly and provide feedback to team members Customer Service Communicate professionally and empathetically with customers during stressful situations Answer customer questions regarding contents handling and restoration processes Maintain a positive SERVPRO brand image on every job site Documentation & Compliance Complete job documentation accurately and on time (inventory lists, job notes, photos) Work closely with production management, office staff, and insurance adjusters Ensure jobs meet industry standards (IICRC guidelines when applicable) Safety & Equipment Enforce safety procedures and proper use of PPE Maintain contents cleaning equipment, vehicles, and storage areas Report equipment issues or safety concerns promptly Qualifications
High school diploma or equivalent (required) Previous experience in contents restoration, moving, warehousing, or cleaning preferred Supervisory or leadership experience strongly preferred Strong organizational and time-management skills Ability to lift, carry, and move contents (up to 50 lbs) Valid driver's license with a clean driving record Comfortable using mobile apps, inventory systems, and basic computer programs Skills & Attributes
Strong attention to detail Excellent communication and customer service skills Ability to manage multiple jobs and deadlines Problem-solving mindset Professional, dependable, and team-oriented Work Environment
On-call availability may be required for emergency response Work performed in residential and commercial properties affected by water, fire, or mold damage Why Join SERVPRO of South Frisco?
Opportunity for growth within a respected restoration franchise Hands-on leadership role with a supportive team Meaningful work helping customers recover after disasters
SERVPRO of South Frisco is seeking a reliable and detail-oriented Content Supervisor to oversee contents restoration operations on residential and commercial loss sites. This role is responsible for supervising contents technicians, managing pack-outs and pack-backs, ensuring proper cleaning and inventory of customer belongings, and maintaining SERVPRO's high standards of quality, safety, and customer service. Key Responsibilities
Contents Operations Supervise and coordinate contents restoration jobs including pack-outs, cleaning, storage, and pack-backs Assess damaged contents and determine appropriate restoration methods Ensure accurate inventory, labeling, documentation, and photo records Oversee contents cleaning (on-site and off-site), deodorization, and storage procedures Ensure contents are handled with care and returned in pre-loss condition whenever possible Team Leadership Lead, train, and mentor contents technicians Assign daily tasks and monitor productivity and job progress Ensure team compliance with SERVPRO standards, safety protocols, and company policies Communicate expectations clearly and provide feedback to team members Customer Service Communicate professionally and empathetically with customers during stressful situations Answer customer questions regarding contents handling and restoration processes Maintain a positive SERVPRO brand image on every job site Documentation & Compliance Complete job documentation accurately and on time (inventory lists, job notes, photos) Work closely with production management, office staff, and insurance adjusters Ensure jobs meet industry standards (IICRC guidelines when applicable) Safety & Equipment Enforce safety procedures and proper use of PPE Maintain contents cleaning equipment, vehicles, and storage areas Report equipment issues or safety concerns promptly Qualifications
High school diploma or equivalent (required) Previous experience in contents restoration, moving, warehousing, or cleaning preferred Supervisory or leadership experience strongly preferred Strong organizational and time-management skills Ability to lift, carry, and move contents (up to 50 lbs) Valid driver's license with a clean driving record Comfortable using mobile apps, inventory systems, and basic computer programs Skills & Attributes
Strong attention to detail Excellent communication and customer service skills Ability to manage multiple jobs and deadlines Problem-solving mindset Professional, dependable, and team-oriented Work Environment
On-call availability may be required for emergency response Work performed in residential and commercial properties affected by water, fire, or mold damage Why Join SERVPRO of South Frisco?
Opportunity for growth within a respected restoration franchise Hands-on leadership role with a supportive team Meaningful work helping customers recover after disasters