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Telecommunications Specialist
Performs a variety of routine clerical, administrative and technical work in receiving and dispatching routine and emergency information; keeping official records; and assisting in the administration of the standard operating procedures of the Telecommunications Center. Works under the limited supervision of the Communications Supervisor and/or Sergeant. Essential Duties and Responsibilities: Receives and responds to incoming routine and emergency telephone, including all 911 calls; gathers needed information from caller to determine the nature and location of the call; establishes a priority for the call; dispatches either police, fire or ambulance or a combination of in accordance with established procedures. Frequently required to make quick independent judgements based on the information provided in order to prevent the loss of property or life. Responds to public inquiries and complaints; dispatching appropriate units either police or fire to deal with non-emergency calls. Maintains the status and location of police and fire units; when directed, calling for additional personnel or equipment as needed. Maintain contact with police and fire units on assignment and personnel from other agencies when required. Monitors and operates 2 radio frequencies for the police department, one fire department, one public works and local government, and those frequencies used by the Leavenworth County Sheriffs Department. Determines the proper course of action from received radio transmissions and reacts accordingly. While observing established procedures for codes and formats, transmits routing and emergency radio messages to police, fire and other agencies as required. Provides telephonic and informational support to police and fire units on the scene of incidents. Activates an alert tone for police unit emergency response, when appropriate. Initiates all Fire Department informational and emergency calls with the appropriate paging tone. Provides the fire department with all needed information to handle the various fire incidents; broadcasting cross-street and fire hydrant information. Monitors NAWAS (National Warning System) for severe weather. When required to, makes the appropriate announcement to law enforcement and civilian personnel. Notifies school superintendent of adverse weather conditions in order to make decision of school cancellations in the various districts. Coordinates received information with other agencies and city departments or divisions pertaining to non-emergency incidents or problems such as animal calls, defective signal lights, missing or damaged traffic control devices. Responds by computer to requests from National, State, County or occasionally an international law enforcement agency for information concerning the status of persons, vehicles and other property entered into the databases by those agencies. In direct response to police unit requests; provides specific information concerning vehicle registration, driving license status and warrant information for persons contacted during routine patrol. Responds to requests from other law enforcement agencies on the status of persons, vehicles and other property that was entered into a National, State or local computer database by this department. Maintains the telecommunications center work area and equipment in clean and working condition. Inputs into computer system municipal court warrants; maintains file of original copies that are removed upon the warrant being served or vacated. Maintains both temporary and permanent protection order files that are in effect. Composes, types and edits correspondence, reports, memoranda and other materials requiring judgement as to content, accuracy, and completeness. Inputs data to standard office and department forms, both manual and automated; makes simple posting to various reports. Performs record keeping work maintaining dispatch
Performs a variety of routine clerical, administrative and technical work in receiving and dispatching routine and emergency information; keeping official records; and assisting in the administration of the standard operating procedures of the Telecommunications Center. Works under the limited supervision of the Communications Supervisor and/or Sergeant. Essential Duties and Responsibilities: Receives and responds to incoming routine and emergency telephone, including all 911 calls; gathers needed information from caller to determine the nature and location of the call; establishes a priority for the call; dispatches either police, fire or ambulance or a combination of in accordance with established procedures. Frequently required to make quick independent judgements based on the information provided in order to prevent the loss of property or life. Responds to public inquiries and complaints; dispatching appropriate units either police or fire to deal with non-emergency calls. Maintains the status and location of police and fire units; when directed, calling for additional personnel or equipment as needed. Maintain contact with police and fire units on assignment and personnel from other agencies when required. Monitors and operates 2 radio frequencies for the police department, one fire department, one public works and local government, and those frequencies used by the Leavenworth County Sheriffs Department. Determines the proper course of action from received radio transmissions and reacts accordingly. While observing established procedures for codes and formats, transmits routing and emergency radio messages to police, fire and other agencies as required. Provides telephonic and informational support to police and fire units on the scene of incidents. Activates an alert tone for police unit emergency response, when appropriate. Initiates all Fire Department informational and emergency calls with the appropriate paging tone. Provides the fire department with all needed information to handle the various fire incidents; broadcasting cross-street and fire hydrant information. Monitors NAWAS (National Warning System) for severe weather. When required to, makes the appropriate announcement to law enforcement and civilian personnel. Notifies school superintendent of adverse weather conditions in order to make decision of school cancellations in the various districts. Coordinates received information with other agencies and city departments or divisions pertaining to non-emergency incidents or problems such as animal calls, defective signal lights, missing or damaged traffic control devices. Responds by computer to requests from National, State, County or occasionally an international law enforcement agency for information concerning the status of persons, vehicles and other property entered into the databases by those agencies. In direct response to police unit requests; provides specific information concerning vehicle registration, driving license status and warrant information for persons contacted during routine patrol. Responds to requests from other law enforcement agencies on the status of persons, vehicles and other property that was entered into a National, State or local computer database by this department. Maintains the telecommunications center work area and equipment in clean and working condition. Inputs into computer system municipal court warrants; maintains file of original copies that are removed upon the warrant being served or vacated. Maintains both temporary and permanent protection order files that are in effect. Composes, types and edits correspondence, reports, memoranda and other materials requiring judgement as to content, accuracy, and completeness. Inputs data to standard office and department forms, both manual and automated; makes simple posting to various reports. Performs record keeping work maintaining dispatch