Navan is hiring: Head of Digital Content and Community in New York

Join to apply for the Head of Digital Content and Community role at Navan Navan is looking for a Senior Social Media Manager to own the strategic direction and voice of our social channels with a focus on LinkedIn, Reddit, and X. As a key member of our Marketing and Communications team, you will be instrumental in crafting compelling, data‑driven stories from internal sources to grow our brand presence, engage our communities, and drive business impact. We are seeking an energetic and creative leader who can work cross‑functionally across the marketing team to create engaging social content (particularly video and infographics), who also thrives in a fast‑moving, collaborative environment. What You’ll Do Develop and execute social media strategies designed to increase brand awareness, drive product discovery, and foster customer engagement. Oversee the content calendar and daily publishing across all social platforms, ensuring consistency with Navan’s brand voice and guidelines. Manage and optimize the social media and influencer marketing budget to maximize ROI and achieve performance goals. Partner with content, PR, and demand generation teams to build a cohesive content plan, ensuring social media tactics align with broader marketing campaigns and business objectives. Collaborate with creative teams and marketing partners to coordinate the execution of social campaigns, content production, and special projects. Define and execute our community management strategy, engaging thoughtfully with customers, influencers and media to protect and grow our brand reputation. Analyze and report on social media performance, delivering actionable insights and data‑driven recommendations to leadership and key stakeholders. Serve as the team's subject matter expert on emerging social media trends, platforms, and best practices to keep Navan’s presence innovative and relevant. What We’re Looking For 8‑10 years of professional experience leading social media strategy, with a demonstrated track record of measurably growing audience, engagement, and channel influence. You must be able to articulate the specific strategies you've used to transform social media into a key lever for brand building and business growth. Deep, hands‑on experience managing and creating content for key B2B and B2C social channels (particularly LinkedIn, Reddit, and X). A passion for travel and technology; experience in a B2B, SaaS, or high‑growth technology environment is strongly preferred. Expertise with social media management and analytics platforms (e.g., Sprout Social, Sprinklr, Brandwatch). Excellent creative judgment and a strong point of view on the type of content that will engage and convert Navan’s target audiences. A strong design sensibility, with hands‑on experience using graphic design and video editing tools (e.g., Canva, CapCut, Adobe Creative Suite) to create assets independently and collaborate effectively with a creative team. Proven ability to work effectively with cross‑functional teams, including creative, marketing, PR, and product stakeholders. Pay Range: $105,000 USD – $209,000 USD Seniority Level Director Employment Type Full‑time Job Function Marketing and Sales Industry Software Development #J-18808-Ljbffr In Summary: Navan is looking for a Senior Social Media Manager to own the strategic direction and voice of our social channels with a focus on LinkedIn, Reddit, and X . We are seeking an energetic and creative leader who can work cross‑functionally across the marketing team to create engaging social content (particularly video and infographics) En Español: Como miembro clave de nuestro equipo de Marketing y Comunicaciones, usted será fundamental para crear historias convincentes y basadas en datos a partir de fuentes internas para aumentar la presencia de nuestra marca, involucrar nuestras comunidades e impulsar el impacto empresarial. Estamos buscando un líder energético y creativo que pueda trabajar cross-funcionalmente en todo el equipo de marketing para crear contenido social atractivo (especialmente video e infografías), quien también prospera en un entorno rápido e interactivo. Definir y ejecutar nuestra estrategia de gestión comunitaria, involucrarnos cuidadosamente con los clientes, influencers y medios para proteger y hacer crecer la reputación de nuestra marca. Analizar e informar sobre el rendimiento de las redes sociales, brindando conocimientos accionables y recomendaciones basadas en datos a los líderes y partes interesadas clave. Servir como experto del equipo en temas relacionados con las tendencias emergentes de los medios sociales, plataformas y mejores prácticas para mantener la presencia de Navan innovadora y relevante. Lo que buscamos Para 8-10 años de experiencia profesional liderando una estrategia social media, con un historial demostrado de audiencia medible creciente, compromiso y influencia de canal de juicio. Usted debe ser capaz de articular las estrategias específicas que ha utilizado para transformar las redes sociais en una palanca clave para el crecimiento de marcas y negocios. Una fuerte sensibilidad al diseño, con experiencia práctica utilizando herramientas de diseño gráfico y edición de video (por ejemplo, Canva, CapCut, Adobe Creative Suite) para crear activos independientemente y colaborar eficazmente con un equipo creativo. Capacidad comprobada para trabajar efectivamente con equipos interfuncionales, incluidos los creativos, el marketing, las relaciones públicas y las partes interesadas del producto. Rango de pago: $105,000 USD $209,000 USD Directora de nivel de antigüedad Tipo de empleo Función laboral a tiempo completo Marketing y desarrollo de software en la industria de ventas # J-18808-Ljbffr