Senior UX Designer
Digital Customer Experience
About the Role
We are seeking a Senior UX Designer to join a multidisciplinary Digital Customer Experience team focused on creating intuitive, scalable digital experiences for both customer- and employee-facing products.
In this role, you’ll work within a cross-functional Agile team, influencing product and design decisions from early concept through delivery. Depending on organizational needs, this role may sit within Product-focused delivery teams or Design Operations, helping scale standards, processes, and systems across the enterprise.
You’ll leverage your expertise in interaction design, visual design, information architecture, user research, and UX strategy to deliver thoughtful, data-informed experiences that balance user needs and business goals.
Why You’ll Love This Job
- Work on high-impact digital products used at scale
- Influence outcomes by owning UX initiatives end to end
- Collaborate closely with Product, Engineering, and Design partners
- Apply a broad UX skill set across research, strategy, and execution
- Mentor other designers and help shape design standards and practices
- Opportunity to work in both Product and Design Operations environments
What You’ll Do
- Influence product decisions using UX best practices, design principles, and research insights
- Partner with Engineering to design solutions that are effective, efficient, and feasible
- Collect, analyze, synthesize, and act on user feedback to evolve UX deliverables
- Clearly present design work and rationale using strong storytelling and presentation skills
- Provide regular status updates, risks, and dependencies using project management tools
- Communicate effectively with cross-functional team members to drive progress
- Design visual styles, interaction patterns, and flows aligned with design systems and standards
- Create conceptual diagrams, wireframes, high-fidelity mockups, and interactive prototypes
- Apply systems thinking and strong information architecture to complex experiences
- Define research strategies tied to outcomes; develop usability test plans, scripts, and scenarios
- Conduct research using methods such as heuristic reviews, user interviews, and moderated/unmoderated testing
- Regularly formulate and test hypotheses throughout design iterations
- Lead end-to-end UX design processes, from ideation through implementation
- Mentor and guide other designers to foster growth and collaboration
- Ensure designs are responsive, adaptive, and accessible across desktop and mobile platforms
Minimum Qualifications
Education & Experience
- Bachelor’s degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences, or a related field (or equivalent experience)
- 3+ years of experience as a UX practitioner (UX Design, Interaction Design, or similar)
- Experience working closely with Engineers in an Agile environment from concept through implementation
- Proven ability to collaborate across disciplines, product lines, geographies, and time zones
- Experience with remote unmoderated and moderated usability testing platforms
- Hands-on experience designing responsive, adaptive, and accessible experiences
- Experience designing for mobile (iOS & Android), web, and desktop applications
Preferred Qualifications
- Master’s degree in a related discipline or equivalent experience
- 5+ years of UX design experience
- Experience with accessibility standards (WCAG 2.0 AA), localization, and inclusive design
- Ability to adopt, contribute to, and advocate for design systems and design standardization
- Experience working in both Product-focused and Design Operations environments
Skills, Tools & Competencies
- Proficiency in modern design and prototyping tools (Figma, Adobe CC, etc.)
- Working knowledge of HTML, CSS, JavaScript, and front-end development concepts
- Strong analytical and problem-solving skills for complex systems and workflows
- Excellent organizational skills; ability to structure and label complex flows and wireframes
- Ability to manage multiple concurrent projects and communicate with technical and non-technical stakeholders
- Deep understanding of qualitative and quantitative research methods
- Strong grasp of user-centered design principles and current web/app design trends
- Familiarity with emerging technologies such as generative AI and spatial computing
- Proficiency with project management tools (Jira, Rally, Aha!, etc.)
- Strong storytelling and presentation skills to articulate design decisions and tradeoffs