Hoya Vision Care
Temporary Customer Service Expeditor (3–4 month contract)
Location: Lewisville, Texas
Shift: Monday – Friday 9:30am – 6:00pm.
What’s in it for you?
Health/Dental/Vision/Disability Insurance
Tuition Reimbursement
401K plans
PTO and Paid Holidays
And more!
What you’ll do:
Use DVI and VTM reporting to identify late jobs (5 days and older in lab) and jobs that are near completion that are almost late – work with lab production personnel to identify these jobs for ASAP completion.
Tag work in process to identify ‘rush’ jobs in the lab per the lab’s preferred procedures and protocols.
Work with Customer Service team to find work in the lab that appears ‘stuck’ or hasn’t moved from a scan station in the expected timeframe. Engage lab to find and move that work.
Work with Customer Service to take information they need to the lab regarding trays in work.
Reactively take requests from Customer Service to the lab for customer requested expediting.
Regularly check with designated lab personnel to see if there is anything the lab needs to get to customer service (notification a job failed and customer needs to be called, a job won’t cut, unclear on some aspect of the RX information, etc.)
Qualifications:
High school diploma or GED required.
DVI knowledge a plus but not required.
Able and willing to work as a team and influence in addressing job issues.
Good communication skills, problem solving, and follow-through.
Must possess basic computer knowledge and be able to use it effectively.
Referrals increase your chances of interviewing at Hoya Vision Care by 2x
Get notified about new Expeditor jobs in
Dallas, TX .
#J-18808-Ljbffr
What’s in it for you?
Health/Dental/Vision/Disability Insurance
Tuition Reimbursement
401K plans
PTO and Paid Holidays
And more!
What you’ll do:
Use DVI and VTM reporting to identify late jobs (5 days and older in lab) and jobs that are near completion that are almost late – work with lab production personnel to identify these jobs for ASAP completion.
Tag work in process to identify ‘rush’ jobs in the lab per the lab’s preferred procedures and protocols.
Work with Customer Service team to find work in the lab that appears ‘stuck’ or hasn’t moved from a scan station in the expected timeframe. Engage lab to find and move that work.
Work with Customer Service to take information they need to the lab regarding trays in work.
Reactively take requests from Customer Service to the lab for customer requested expediting.
Regularly check with designated lab personnel to see if there is anything the lab needs to get to customer service (notification a job failed and customer needs to be called, a job won’t cut, unclear on some aspect of the RX information, etc.)
Qualifications:
High school diploma or GED required.
DVI knowledge a plus but not required.
Able and willing to work as a team and influence in addressing job issues.
Good communication skills, problem solving, and follow-through.
Must possess basic computer knowledge and be able to use it effectively.
Referrals increase your chances of interviewing at Hoya Vision Care by 2x
Get notified about new Expeditor jobs in
Dallas, TX .
#J-18808-Ljbffr