Bayhealth
Join to apply for the
Communications Center Operator
role at
Bayhealth
2 days ago Be among the first 25 applicants
Join to apply for the
Communications Center Operator
role at
Bayhealth
This range is provided by Bayhealth. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $16.16/hr - $24.23/hr
Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as a stand‑alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC, and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand.
Benefits
Generous Paid Time Off and Paid Holidays
Matching 401(k)/403(b) Plans
Excellent Health, Dental, and Vision
Disability and Life Insurance options
On Site Child Care
Educational Reimbursement
Health Care and Dependent Care Flex Spending Accounts
Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!
Location:
Kent Campus Hospital
Status:
Part Time 72 Hours
Shift:
Day/ Evening – Schedule for this opening: Sunday 7am - 3:30pm; Wednesday, Thursday, Friday & Saturday: 2:30pm-10pm (Mon & Tues - Off)
Salary Range:
16.16 - 24.23 HOURLY
General Summary Provides professional handling of all incoming calls for Bayhealth hospitals and the Bayhealth Physician Answering Service. Requires excellent customer service skills in a fast‑paced environment with the ability to utilize computer automation to provide service.
Responsibilities
Process all incoming calls, interpreting and determining callers’ needs. a. Assist patients, staff, and physicians making local and long distances calls, and calls within the facility and to physician offices. b. Requires knowledge of major functions and general information of all departments and offices throughout KGH, MMH, satellite facilities and Bayhealth services available to the community.
Exhibit excellent interpersonal skills with customers, patients, co-workers and physicians. Use appropriate greetings and be professional at all times.
Knowledge of basic computer skills to perform routine office duties. These duties include: the proficient use of Bayhealth’s call processing system, telephony equipment (phones, fax machines, etc.) and paging duties. Additional responsibilities may include messaging to physicians on the Bayhealth Answering Service, report generation, backing up systems and re‑addressing patient mail. Demonstrates proper handling of codes when necessary using proper protocols.
Provide numeric, alpha‑numeric and overhead paging to reach physicians and staff. a. Program replacement pagers when needed. b. Complete overhead paging for requests such as meeting announcements, system emergencies and other appropriate information.
Thoroughly familiar with bomb threat and disaster policies and the handling of such calls. a. Deal with callers who may be irrational in an appropriate manner. b. Integral part of Disaster Preparedness Plan, initiating phone calls to physicians and key personnel and providing support throughout duration. c. Knowledge and competency in handling emergency codes when necessary.
Follow established protocol for the continual updating of on‑call schedules for various departments and physician offices. Maintain schedules and hardcopy in case of computer failure.
Be an active contributing team member within the department and hospital. Attend staff meetings, suggest service improvements and assist in the training and orientation of new operators.
All other duties as assigned within the scope and range of job responsibilities.
Required Education, Credential(s) and Experience
Education: No education requirement, but HS Diploma or GED is preferred.
Credential(s): N/A
Experience: Customer service experience. This position requires use of a multi‑line phone, computer and typing skills.
Preferred Education, Credential(s) and Experience
Education: HS Diploma or GED. Certificate Program in Office Administration or similar.
Credential(s): N/A
Experience: Prior call center, communication center or switchboard experience. Prior relevant work experience in a hospital environment and/or experience in a customer service related field.
To view a full list of all open positions at Bayhealth, please visit: https://apply.bayhealth.org/join/
Referrals increase your chances of interviewing at Bayhealth by 2x
Get notified about new Communications Operator jobs in Dover, DE.
#J-18808-Ljbffr
Communications Center Operator
role at
Bayhealth
2 days ago Be among the first 25 applicants
Join to apply for the
Communications Center Operator
role at
Bayhealth
This range is provided by Bayhealth. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $16.16/hr - $24.23/hr
Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as a stand‑alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC, and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand.
Benefits
Generous Paid Time Off and Paid Holidays
Matching 401(k)/403(b) Plans
Excellent Health, Dental, and Vision
Disability and Life Insurance options
On Site Child Care
Educational Reimbursement
Health Care and Dependent Care Flex Spending Accounts
Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!
Location:
Kent Campus Hospital
Status:
Part Time 72 Hours
Shift:
Day/ Evening – Schedule for this opening: Sunday 7am - 3:30pm; Wednesday, Thursday, Friday & Saturday: 2:30pm-10pm (Mon & Tues - Off)
Salary Range:
16.16 - 24.23 HOURLY
General Summary Provides professional handling of all incoming calls for Bayhealth hospitals and the Bayhealth Physician Answering Service. Requires excellent customer service skills in a fast‑paced environment with the ability to utilize computer automation to provide service.
Responsibilities
Process all incoming calls, interpreting and determining callers’ needs. a. Assist patients, staff, and physicians making local and long distances calls, and calls within the facility and to physician offices. b. Requires knowledge of major functions and general information of all departments and offices throughout KGH, MMH, satellite facilities and Bayhealth services available to the community.
Exhibit excellent interpersonal skills with customers, patients, co-workers and physicians. Use appropriate greetings and be professional at all times.
Knowledge of basic computer skills to perform routine office duties. These duties include: the proficient use of Bayhealth’s call processing system, telephony equipment (phones, fax machines, etc.) and paging duties. Additional responsibilities may include messaging to physicians on the Bayhealth Answering Service, report generation, backing up systems and re‑addressing patient mail. Demonstrates proper handling of codes when necessary using proper protocols.
Provide numeric, alpha‑numeric and overhead paging to reach physicians and staff. a. Program replacement pagers when needed. b. Complete overhead paging for requests such as meeting announcements, system emergencies and other appropriate information.
Thoroughly familiar with bomb threat and disaster policies and the handling of such calls. a. Deal with callers who may be irrational in an appropriate manner. b. Integral part of Disaster Preparedness Plan, initiating phone calls to physicians and key personnel and providing support throughout duration. c. Knowledge and competency in handling emergency codes when necessary.
Follow established protocol for the continual updating of on‑call schedules for various departments and physician offices. Maintain schedules and hardcopy in case of computer failure.
Be an active contributing team member within the department and hospital. Attend staff meetings, suggest service improvements and assist in the training and orientation of new operators.
All other duties as assigned within the scope and range of job responsibilities.
Required Education, Credential(s) and Experience
Education: No education requirement, but HS Diploma or GED is preferred.
Credential(s): N/A
Experience: Customer service experience. This position requires use of a multi‑line phone, computer and typing skills.
Preferred Education, Credential(s) and Experience
Education: HS Diploma or GED. Certificate Program in Office Administration or similar.
Credential(s): N/A
Experience: Prior call center, communication center or switchboard experience. Prior relevant work experience in a hospital environment and/or experience in a customer service related field.
To view a full list of all open positions at Bayhealth, please visit: https://apply.bayhealth.org/join/
Referrals increase your chances of interviewing at Bayhealth by 2x
Get notified about new Communications Operator jobs in Dover, DE.
#J-18808-Ljbffr