Afni, Inc.
Bilingual Social Media Agent – Remote
Hourly Rate : $17 per hour (includes $16 base and $1 bilingual differential) + bonus.
Location : Remote (must live in Texas).
Key Responsibilities
Deliver world‑class customer service by responding to inbound calls, providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency, and identifying sales opportunities to proactively offer solutions that meet customer needs.
Process orders, update customer accounts, and ensure accurate records in internal systems.
Multitask effectively between handling customer inquiries and navigating multiple systems.
Benefits
Fully remote, work‑from‑home environment with paid training and ongoing professional development.
Competitive salary with sales commission/bonus opportunities and holiday pay after 90 days of employment.
Full‑time hours: 40‑hour work week.
Paid Time Off.
Medical, Dental and Vision Insurance.
Tuition Reimbursement.
Referral Program.
Career Growth – promote from within.
Qualifications
Proficient in both English and Spanish, with strong written and verbal communication skills.
Exceptional written communication skills and the ability to handle difficult situations professionally over chat.
Sales‑focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
Minimum 1 year in a customer service or sales role, with at least 6 months in a virtual call center setting.
Available for 12 weeks of paid training and 8‑hour shifts; full‑time availability required.
Must pass a background screening, be at least 18 years old, have a GED or high school diploma, and be legally permitted to work in the United States.
Candidates must live in Texas to be eligible.
What You Need to Thrive in Our Remote Environment
Cable or fiber internet service only (no dial‑up, DSL, satellite or cellular).
25 Mbps download / 10 Mbps upload; ping rate
A private workspace with desk/chair and a door you can close; surrounding noise cannot be heard or present during working hours.
Ability to be on webcam during working hours.
Equal Employment Opportunity At Afni, we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
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Location : Remote (must live in Texas).
Key Responsibilities
Deliver world‑class customer service by responding to inbound calls, providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency, and identifying sales opportunities to proactively offer solutions that meet customer needs.
Process orders, update customer accounts, and ensure accurate records in internal systems.
Multitask effectively between handling customer inquiries and navigating multiple systems.
Benefits
Fully remote, work‑from‑home environment with paid training and ongoing professional development.
Competitive salary with sales commission/bonus opportunities and holiday pay after 90 days of employment.
Full‑time hours: 40‑hour work week.
Paid Time Off.
Medical, Dental and Vision Insurance.
Tuition Reimbursement.
Referral Program.
Career Growth – promote from within.
Qualifications
Proficient in both English and Spanish, with strong written and verbal communication skills.
Exceptional written communication skills and the ability to handle difficult situations professionally over chat.
Sales‑focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
Minimum 1 year in a customer service or sales role, with at least 6 months in a virtual call center setting.
Available for 12 weeks of paid training and 8‑hour shifts; full‑time availability required.
Must pass a background screening, be at least 18 years old, have a GED or high school diploma, and be legally permitted to work in the United States.
Candidates must live in Texas to be eligible.
What You Need to Thrive in Our Remote Environment
Cable or fiber internet service only (no dial‑up, DSL, satellite or cellular).
25 Mbps download / 10 Mbps upload; ping rate
A private workspace with desk/chair and a door you can close; surrounding noise cannot be heard or present during working hours.
Ability to be on webcam during working hours.
Equal Employment Opportunity At Afni, we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
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