Industrial Fumigant Company
Remote OCCC Bilingual Spanish Customer Service Agent
Industrial Fumigant Company, Granite Heights, Wisconsin, United States
Overview
Are you self‑motivated? Do you enjoy helping people? Do you have extraordinary sales and customer service experience? Can you work in a fast‑paced environment? If you possess these qualities, you will fit right in line with our team!
We are seeking talented Spanish Bilingual Professionals for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends and/or holidays to ensure we have consistent support for our customers.
You get the advantage of a highly persuasive pitch: top‑notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award‑winning training that ensures the professionalism and expertise of all Orkin Pros.
It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it’s that pests keep coming back, and that makes our industry recession‑resistant.
Want to Join the Best in Pest? Go Pro with Orkin.
Apply from your phone in minutes!
Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play.
We have a
FAST PACED
fully remote
Customer Contact Center
with dedicated inbound sales, web sales, lost lead sales, customer service and termite billing/claims teams.
Our Spanish Bilingual Representatives are key to supporting our field offices and customers. The Pest Management Industry is growing – and is a recession‑resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.
In this role, you will interact directly with our customers and be the first impression of the brand. You will be responsible for identifying the customer's needs and providing a customized solution. Provide excellent customer service and retain their services.
You will…
Identify customers’ needs, clarify information, research every issue and provide solutions
Support our field's peak season that starts building around February
During peak season you can expect heavy call volume
Manage the customer relationship to ensure best in class service
Identify opportunities for cross‑selling and up‑selling
Assist customers by offering remedies to retain business
Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
Use different gamification tools to measure performance
We Offer…
Variety of Schedules (Schedule may include nights, weekends and holidays)
A quality Training Program that will equip you with the skills and knowledge to be successful.
Must be available to attend training Mon - Fri from 9am - 6pm EST
Gamification methods to measure performance and increase engagement virtually
Great pay and incentives ($17.73/hour minimum plus potential for commissions)
Medical, dental, vision, PTO, 401(k) plan with company match, employee stock purchase plan
Why Orkin?
Founded in 1901, Orkin Pest Control is a global residential and business service provider
Consecutive years of improved earnings with over 2 million customers
Orkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA
Orkin’s Contact Center is a high energy, fun and collaborative work environment with strong management
Qualifications What’s required
High School/GED
1 – 2 years commissioned sales and customer service experience; direct sales/phone sales in or out of a call center environment preferred
Bilingual (Fluent communicating in the English and Spanish language including written and oral)
Applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law
Work from home requirements
Appropriate workspace in your home, private/semiprivate home‑office space free of distractions and background noise
A workspace with adequate furnishings (e.g., a desk and chair) and lighting
Minimum of 50 mbps download/20 mbps upload high speed internet connection, with the ability to hard wire directly to a modem. Speed test must be completed via www.speedtest.net.
What you’ll need
Excellent interpersonal and communication skills
Strong computer skills in various software and web‑based applications
Proficient in Microsoft Office
Comfortable working in a high‑volume role
Ability to prioritize tasks and manage time efficiently
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
#J-18808-Ljbffr
We are seeking talented Spanish Bilingual Professionals for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends and/or holidays to ensure we have consistent support for our customers.
You get the advantage of a highly persuasive pitch: top‑notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award‑winning training that ensures the professionalism and expertise of all Orkin Pros.
It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it’s that pests keep coming back, and that makes our industry recession‑resistant.
Want to Join the Best in Pest? Go Pro with Orkin.
Apply from your phone in minutes!
Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play.
We have a
FAST PACED
fully remote
Customer Contact Center
with dedicated inbound sales, web sales, lost lead sales, customer service and termite billing/claims teams.
Our Spanish Bilingual Representatives are key to supporting our field offices and customers. The Pest Management Industry is growing – and is a recession‑resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.
In this role, you will interact directly with our customers and be the first impression of the brand. You will be responsible for identifying the customer's needs and providing a customized solution. Provide excellent customer service and retain their services.
You will…
Identify customers’ needs, clarify information, research every issue and provide solutions
Support our field's peak season that starts building around February
During peak season you can expect heavy call volume
Manage the customer relationship to ensure best in class service
Identify opportunities for cross‑selling and up‑selling
Assist customers by offering remedies to retain business
Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
Use different gamification tools to measure performance
We Offer…
Variety of Schedules (Schedule may include nights, weekends and holidays)
A quality Training Program that will equip you with the skills and knowledge to be successful.
Must be available to attend training Mon - Fri from 9am - 6pm EST
Gamification methods to measure performance and increase engagement virtually
Great pay and incentives ($17.73/hour minimum plus potential for commissions)
Medical, dental, vision, PTO, 401(k) plan with company match, employee stock purchase plan
Why Orkin?
Founded in 1901, Orkin Pest Control is a global residential and business service provider
Consecutive years of improved earnings with over 2 million customers
Orkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA
Orkin’s Contact Center is a high energy, fun and collaborative work environment with strong management
Qualifications What’s required
High School/GED
1 – 2 years commissioned sales and customer service experience; direct sales/phone sales in or out of a call center environment preferred
Bilingual (Fluent communicating in the English and Spanish language including written and oral)
Applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law
Work from home requirements
Appropriate workspace in your home, private/semiprivate home‑office space free of distractions and background noise
A workspace with adequate furnishings (e.g., a desk and chair) and lighting
Minimum of 50 mbps download/20 mbps upload high speed internet connection, with the ability to hard wire directly to a modem. Speed test must be completed via www.speedtest.net.
What you’ll need
Excellent interpersonal and communication skills
Strong computer skills in various software and web‑based applications
Proficient in Microsoft Office
Comfortable working in a high‑volume role
Ability to prioritize tasks and manage time efficiently
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
#J-18808-Ljbffr