Hilton Worldwide, Inc.
PM Communications Operator - DoubleTree Medical Center
Hilton Worldwide, Inc., Houston, Texas, United States, 77246
Job Description – PM Communications Operator – DoubleTree Medical Center (HOT0C6E8)
Job Description
PM Communications Operator - DoubleTree Medical Center
Job Number: HOT0C6E8
Work Locations DoubleTree by Hilton Houston Medical Center 6800 Main Street, Houston, 77030
Located in the heart of the
Medical Center district ,
DoubleTree by Hilton – Medical Center
serves patients, families, medical professionals, and business travelers who rely on us for comfort, consistency, and genuine hospitality during important moments. Our hotel offers a welcoming environment where compassion, professionalism, and attention to detail truly matter.
We’re looking for
dedicated, service-oriented team members
who take pride in supporting guests visiting nearby hospitals, clinics, and research facilities. If you enjoy making a positive impact—whether through a warm greeting, a clean and comfortable room, or seamless service—we’d love to have you on our team.
As a Communications Operator, you are responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner.
Provide information and demonstrate knowledge of all hotel facilities and services.
Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations.
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling.
Operate office equipment including, but not limited to, computers, PBX system, fax machine, e‑mail, etc.
What are we looking for? Hilton has been a leader in the hospitality industry since its founding in 1919. Today, our success is built on our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality – passionate about delivering exceptional guest experiences.
Integrity – we do the right thing, all the time.
Leadership – we lead in our industry and communities.
Teamwork – we are team players in everything we do.
Ownership – we own our actions and decisions.
Now – we operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, we offer business and leisure travelers the finest accommodations, service, amenities, and value. We are dedicated to continuing our tradition of providing exceptional guest experiences across our global brands. Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr
PM Communications Operator - DoubleTree Medical Center
Job Number: HOT0C6E8
Work Locations DoubleTree by Hilton Houston Medical Center 6800 Main Street, Houston, 77030
Located in the heart of the
Medical Center district ,
DoubleTree by Hilton – Medical Center
serves patients, families, medical professionals, and business travelers who rely on us for comfort, consistency, and genuine hospitality during important moments. Our hotel offers a welcoming environment where compassion, professionalism, and attention to detail truly matter.
We’re looking for
dedicated, service-oriented team members
who take pride in supporting guests visiting nearby hospitals, clinics, and research facilities. If you enjoy making a positive impact—whether through a warm greeting, a clean and comfortable room, or seamless service—we’d love to have you on our team.
As a Communications Operator, you are responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner.
Provide information and demonstrate knowledge of all hotel facilities and services.
Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations.
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling.
Operate office equipment including, but not limited to, computers, PBX system, fax machine, e‑mail, etc.
What are we looking for? Hilton has been a leader in the hospitality industry since its founding in 1919. Today, our success is built on our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality – passionate about delivering exceptional guest experiences.
Integrity – we do the right thing, all the time.
Leadership – we lead in our industry and communities.
Teamwork – we are team players in everything we do.
Ownership – we own our actions and decisions.
Now – we operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, we offer business and leisure travelers the finest accommodations, service, amenities, and value. We are dedicated to continuing our tradition of providing exceptional guest experiences across our global brands. Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr