Innova Solutions
Administrator System Report Writer 4
Innova Solutions, San Antonio, Texas, United States, 78208
Position:
System Administrator Report Writer Type: Fulltime, Contract role Duration: 24 Months Location: San Antonio, TX Responsibilities
Develop and maintain reports using SSRS, Power BI, and Visual Studio. Create automation and reporting solutions with Power Platform (Power BI, Power Automate, Power Apps). Administer ServiceNow ITSM and Knowledge Management systems. Design dashboards, Balanced Scorecard reports, and performance metrics. Track and report SLOs and KPIs for internal teams and vendors. Recommend improvements for Service Level Management and operational efficiency. Manage full report lifecycle: planning, implementation, maintenance, and retirement. Monitor and analyze service request and incident trends, support ticket management. Provide user support for reporting and system administration. Gather reporting requirements and advise on system capabilities in project meetings. Assist with data conversion, surveys, and ITSM tool expansion. Qualifications
Bachelor’s degree in computer science, Information Systems, or related field, or equivalent experience. 3+ years in Operations or Service Desk with focus on metrics, reporting, and ticket management. Proficiency in SSRS, Power BI, Power Automate, Power Apps, and Visual Studio. Experience with ServiceNow or similar ITSM platforms. Pay Range and Benefits
Pay Range: $50–$54/hr Medical & pharmacy coverage, dental/vision insurance, 401(k), health savings account, flexible spending account, life insurance, pet insurance, disability coverage, accident & critical illness coverage, pre‑paid legal & ID theft protection, sick time, paid leave as required by law, employee assistance program. About Innova Solutions
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients. Equal Employment Opportunity
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We celebrate a diverse workforce and provide a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you need a reasonable accommodation, please contact us at hr@innovasolutions.com or (770) 493‑5588. Qualified candidates should APPLY NOW. Please hit APPLY to provide the required information and we will be back in touch as soon as possible.
#J-18808-Ljbffr
System Administrator Report Writer Type: Fulltime, Contract role Duration: 24 Months Location: San Antonio, TX Responsibilities
Develop and maintain reports using SSRS, Power BI, and Visual Studio. Create automation and reporting solutions with Power Platform (Power BI, Power Automate, Power Apps). Administer ServiceNow ITSM and Knowledge Management systems. Design dashboards, Balanced Scorecard reports, and performance metrics. Track and report SLOs and KPIs for internal teams and vendors. Recommend improvements for Service Level Management and operational efficiency. Manage full report lifecycle: planning, implementation, maintenance, and retirement. Monitor and analyze service request and incident trends, support ticket management. Provide user support for reporting and system administration. Gather reporting requirements and advise on system capabilities in project meetings. Assist with data conversion, surveys, and ITSM tool expansion. Qualifications
Bachelor’s degree in computer science, Information Systems, or related field, or equivalent experience. 3+ years in Operations or Service Desk with focus on metrics, reporting, and ticket management. Proficiency in SSRS, Power BI, Power Automate, Power Apps, and Visual Studio. Experience with ServiceNow or similar ITSM platforms. Pay Range and Benefits
Pay Range: $50–$54/hr Medical & pharmacy coverage, dental/vision insurance, 401(k), health savings account, flexible spending account, life insurance, pet insurance, disability coverage, accident & critical illness coverage, pre‑paid legal & ID theft protection, sick time, paid leave as required by law, employee assistance program. About Innova Solutions
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients. Equal Employment Opportunity
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We celebrate a diverse workforce and provide a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you need a reasonable accommodation, please contact us at hr@innovasolutions.com or (770) 493‑5588. Qualified candidates should APPLY NOW. Please hit APPLY to provide the required information and we will be back in touch as soon as possible.
#J-18808-Ljbffr