WizeHire, Inc
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company!
You will be responsible for delivering exceptional customer service, supporting clients through both inbound and outbound calls, and meticulously recording project details while preparing orders for the production team. Guides customers to sales representatives when necessary and conducts follow-up calls on ongoing marketing initiatives. Manages lead tracking and distribution among sales team members. Takes charge of the Company’s social media presence across platforms like Facebook, Instagram, and LinkedIn. Additionally, handles general administrative responsibilities.
If this posting sounds like a job you’ll love, we highly encourage you to apply.
Responsibilities
Provide telephone support and service for clients
Conduct calls to engage with clients regarding marketing campaigns
Accurately enter the client’s project/order into the system
Track and assign leads to sales team members
Maintain and update customer database, orders, projects, and contacts
Information
Manages lead sources, including internal sources and external programs; surveys, marketing campaigns, websites, and social media
and engagement on relevant sites
Works independently while serving as a support to the team
Provides general administrative support for the Center
Manages multiple projects and deadlines
Qualifications To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
3-5 years business-to-business sales support and/or customer service experience
Proficient in MS Office Suite, social media
Knowledge of sign industry substrates, media, and products
Excellent time management, project management for multiple projects, deadlines, and orders
Education and/or Experience High school diploma or general education degree (GED); or three years related experience in customer service, print sales/service and/or training; or equivalent combination of education and experience.
Languages and Skills Ability to read, communicate and comprehend simple and complex instructions, orders, abstract requests in verbal and written format. Ability to professionally write and verbally communicate, effectively present information one-on-one, to a small group, with customers, coworkers, and supervisors.
Mathematical Skills Ability to add, subtract, multiply, and divide using whole numbers and common fractions and percentages. Ability to compute, percent and review and understand numbers, estimates, P.O.s, receivables and other data as it pertains to record-keeping, collections and the profitability of the company.
Reasoning and Ability Ability to apply common sense understanding to provide written and oral instructions. Ability to review situations with multiple variables, identify facts, and solve problems.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands, fingers and wrists including writing, and daily work on computers and other equipment; reach with hands and arms; talk and hear. The employee is regularly required to sit, kneel and/or crouch. The employee must regularly lift/move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to mechanical parts, fumes, toxic chemicals, fluorescent lighting and a controlled HVAC climate. The noise level in the work environment is usually moderate to loud. Some independent travel may be required.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation $16 - $22 hourly
About Olena Ventures LLC Olena Ventures is a locally owned and operated sign and graphics provider, proudly backed by the systems of an industry leading franchisor network. As a brand-new business starting from scratch, we offer the agility and personal touch of a startup combined with the professional standards of a national brand. We are building a founding team of creative problem solvers who are excited to help local businesses grow through high impact visual communication. Join us as we build our foundation and set a new standard for quality in Central Virginia.
Other Compensation
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You will be responsible for delivering exceptional customer service, supporting clients through both inbound and outbound calls, and meticulously recording project details while preparing orders for the production team. Guides customers to sales representatives when necessary and conducts follow-up calls on ongoing marketing initiatives. Manages lead tracking and distribution among sales team members. Takes charge of the Company’s social media presence across platforms like Facebook, Instagram, and LinkedIn. Additionally, handles general administrative responsibilities.
If this posting sounds like a job you’ll love, we highly encourage you to apply.
Responsibilities
Provide telephone support and service for clients
Conduct calls to engage with clients regarding marketing campaigns
Accurately enter the client’s project/order into the system
Track and assign leads to sales team members
Maintain and update customer database, orders, projects, and contacts
Information
Manages lead sources, including internal sources and external programs; surveys, marketing campaigns, websites, and social media
and engagement on relevant sites
Works independently while serving as a support to the team
Provides general administrative support for the Center
Manages multiple projects and deadlines
Qualifications To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
3-5 years business-to-business sales support and/or customer service experience
Proficient in MS Office Suite, social media
Knowledge of sign industry substrates, media, and products
Excellent time management, project management for multiple projects, deadlines, and orders
Education and/or Experience High school diploma or general education degree (GED); or three years related experience in customer service, print sales/service and/or training; or equivalent combination of education and experience.
Languages and Skills Ability to read, communicate and comprehend simple and complex instructions, orders, abstract requests in verbal and written format. Ability to professionally write and verbally communicate, effectively present information one-on-one, to a small group, with customers, coworkers, and supervisors.
Mathematical Skills Ability to add, subtract, multiply, and divide using whole numbers and common fractions and percentages. Ability to compute, percent and review and understand numbers, estimates, P.O.s, receivables and other data as it pertains to record-keeping, collections and the profitability of the company.
Reasoning and Ability Ability to apply common sense understanding to provide written and oral instructions. Ability to review situations with multiple variables, identify facts, and solve problems.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands, fingers and wrists including writing, and daily work on computers and other equipment; reach with hands and arms; talk and hear. The employee is regularly required to sit, kneel and/or crouch. The employee must regularly lift/move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to mechanical parts, fumes, toxic chemicals, fluorescent lighting and a controlled HVAC climate. The noise level in the work environment is usually moderate to loud. Some independent travel may be required.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation $16 - $22 hourly
About Olena Ventures LLC Olena Ventures is a locally owned and operated sign and graphics provider, proudly backed by the systems of an industry leading franchisor network. As a brand-new business starting from scratch, we offer the agility and personal touch of a startup combined with the professional standards of a national brand. We are building a founding team of creative problem solvers who are excited to help local businesses grow through high impact visual communication. Join us as we build our foundation and set a new standard for quality in Central Virginia.
Other Compensation
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