Olena Ventures LLC
Customer Service Marketing Specialist
Olena Ventures LLC, Ashland, Virginia, United States, 23005
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You will be responsible for delivering exceptional customer service, supporting clients through both inbound and outbound calls, and meticulously recording project details while preparing orders for the production team. Guides customers to sales representatives when necessary and conducts follow-up calls on ongoing marketing initiatives. Manages lead tracking and distribution among sales team members. Takes charge of the Company’s social media presence across platforms like Facebook, Instagram, and LinkedIn. Additionally, handles general administrative responsibilities. If this posting sounds like a job you’ll love, we highly encourage you to apply. Compensation: $16 - $22 hourly
Responsibilities
Provides telephone support and service for clients
Conducts calls to engage with clients regarding marketing campaigns
Accurately enters the client’s project/order into the system
Tracks and assigns leads to sales team members
Maintains and updates customer database, orders, projects, and contact information
Manages lead sources, including internal sources and external programs; surveys, marketing campaigns, websites, and social media
Creates informative social media messages, manages posts, updates, and engagement on relevant sites
Works independently while serving as a support to the team
Provides general administrative support for the Center
Manages multiple projects and deadlines
Qualifications
3-5 years of business-to-business sales support and/or customer service experience
Proficient in MS Office Suite, social media
Knowledge of sign industry substrates, media, and products
Excellent time management, project management for multiple projects, deadlines, and orders
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or three years related experience in customer service, print sales/service, and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, communicate, and comprehend simple and complex instructions, orders, and abstract requests in verbal and written format.
Ability to professionally write and verbally communicate, effectively present information one-on-one, to a small group, with customers, coworkers, and supervisors.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide using whole numbers and common fractions, and percentages.
Ability to compute rate, percent, and review and understand numbers, estimates, P.O.s, receivables, and other data as it pertains to record-keeping, collections, and the profitability of the company.
REASONING ABILITY
Ability to apply common sense understanding to provide written and oral instructions.
Ability to review situations with multiple variables, identify facts, and solve problems.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands, fingers, and wrists, including writing, and daily work on computers and other equipment; reach with hands and arms; talk and hear. The employee is regularly required to sit, kneel, and/or crouch. The employee must regularly lift/move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to mechanical parts, fumes, toxic chemicals, fluorescent lighting, and a controlled HVAC climate. The noise level in the work environment is usually moderate to loud. Some independent travel may be required.
OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO STATEMENT Olena Ventures LLC is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing undue hardship on Olena Ventures LLC. Please inform the company's personnel representative if you need assistance completing any forms or otherwise participating in the application process.
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Responsibilities
Provides telephone support and service for clients
Conducts calls to engage with clients regarding marketing campaigns
Accurately enters the client’s project/order into the system
Tracks and assigns leads to sales team members
Maintains and updates customer database, orders, projects, and contact information
Manages lead sources, including internal sources and external programs; surveys, marketing campaigns, websites, and social media
Creates informative social media messages, manages posts, updates, and engagement on relevant sites
Works independently while serving as a support to the team
Provides general administrative support for the Center
Manages multiple projects and deadlines
Qualifications
3-5 years of business-to-business sales support and/or customer service experience
Proficient in MS Office Suite, social media
Knowledge of sign industry substrates, media, and products
Excellent time management, project management for multiple projects, deadlines, and orders
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or three years related experience in customer service, print sales/service, and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, communicate, and comprehend simple and complex instructions, orders, and abstract requests in verbal and written format.
Ability to professionally write and verbally communicate, effectively present information one-on-one, to a small group, with customers, coworkers, and supervisors.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide using whole numbers and common fractions, and percentages.
Ability to compute rate, percent, and review and understand numbers, estimates, P.O.s, receivables, and other data as it pertains to record-keeping, collections, and the profitability of the company.
REASONING ABILITY
Ability to apply common sense understanding to provide written and oral instructions.
Ability to review situations with multiple variables, identify facts, and solve problems.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands, fingers, and wrists, including writing, and daily work on computers and other equipment; reach with hands and arms; talk and hear. The employee is regularly required to sit, kneel, and/or crouch. The employee must regularly lift/move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to mechanical parts, fumes, toxic chemicals, fluorescent lighting, and a controlled HVAC climate. The noise level in the work environment is usually moderate to loud. Some independent travel may be required.
OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO STATEMENT Olena Ventures LLC is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing undue hardship on Olena Ventures LLC. Please inform the company's personnel representative if you need assistance completing any forms or otherwise participating in the application process.
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