GoodGood Studio
5 days ago Be among the first 25 applicants
GoodGood Studio is a new upcoming reformer strength training fitness studio in Virginia Beach. We help people feel stronger in their bodies and more connected to themselves—on and off the reformer—because when people feel good in their bodies, they show up better for their families, their work, and themselves.
We’re building more than a workout. We’re building a place rooted in care, community, and high standards—where clients feel supported and challenged, and where our team feels proud of the work they do every day.
If you’re driven, thoughtful, and energized by the idea of positively impacting people and the Virginia Beach community, you’ll feel right at home here. We’re looking for people who lead with heart, take ownership of their work, and want to grow alongside a studio that’s just getting started.
THE ROLE The Studio Manager is responsible for the day-to-day experience of GoodGood Studio clients, ensuring the studio runs efficiently, clients receive exceptional service, and trainers as well as any additional teams are supported. This role combines high-touch client service with hands‑on operational and team oversight, supporting business growth through exceptional execution of daily operations.
RESPONSIBILITIES SALES AND RETENTION
Present, promote, and sell studio services and memberships to new and existing clients
Respond to all client and prospect inquiries across phone, email, and in‑person channels
Manage intro pack conversions and upsell memberships and packages
Track and update sales, cancellations, leads, and acquisition data in studio CRM
Call cancellation requests to resolve, retain, or collect feedback
Ensure all client bookings and payments are processed accurately via CRM
Develop KPIs in collaboration with the Founder
Report weekly sales and retention KPIs to the Founder
Take ownership of assigned shifts as revenue‑driving opportunities, including proactively engaging new and prospective clients before and after class to support conversions and retention
Demonstrate awareness of class demand and new‑client attendance patterns, using this insight to prioritize presence during high‑impact shifts
CUSTOMER SERVICE
Deliver a best‑in‑class, hospitality‑driven experience to every client
Foster a culture of community and inclusion within the studio
Identify and implement surprise‑and‑delight moments for members
Maintain studio presentation standards including scent, lighting, music, and cleanliness
Lead intentional new‑client intake experiences, including reviewing intake forms, answering questions, and ensuring documentation is completed and filed accurately in studio systems
TEAM MANAGEMENT
Support with trainer and front desk schedules, schedule entry
Cross‑checks for schedule coverage gaps in tandem with Lead Trainer and assist on urgent/last‑minute substitutions
Communicate day‑to‑day updates to GoodGood Studio team as needed
Support performance feedback and check‑ins in partnership with the Founder
Maintain records of team compliance on certifications, training, and procedures as needed
Coordinate quarterly team meetings alongside the Founder
As needed, support payroll to ensure staff are paid correctly and on time
FACILITY & OPERATIONS
Maintain studio hygiene and organization across all client and staff areas
Oversee equipment readiness, repairs, and vendor communication
Complete daily opening/closing procedures and maintenance checks
Update SOPs and document processes in collaboration with Founder
Ensure new front‑of‑house is properly staffed and trained
Manage inventory of supplies, towels, and retail stock
Track and report on operational issues and improvements to the Founder
SYSTEMS & ADMIN
Use booking and CRM tools to manage client accounts and performance metrics in collaboration with Founder
Ensure timely follow‑ups and task completion using shared systems
Support social media or email announcements as needed
Support marketing initiatives, including light social media support, distributing flyers, and assisting with in‑studio or community events
Represent the GoodGood Studio brand consistently across all client‑facing moments and marketing touch points
Protect client data and comply with data privacy policies
Enforce studio policies while supporting a positive member experience
PRE-REQUISITES AND ATTRIBUTES
2-3+ years in customer‑facing, service‑driven roles (fitness, retail, hospitality)
Experience in sales, client retention, and front‑of‑house operations
Excellent communication and interpersonal skills
Proficient with studio management software is a plus (Walla, MindBody, Mariana Tek, etc.)
Strong organizational skills with attention to detail
Team‑oriented and solutions‑driven mindset
Passion for fitness, wellness, and hospitality
Growth mindset and eager to learn more about business
Availability to work weekends
COMPENSATION
$17.50/hour
Opportunity to earn sales commission
50% off drop‑in classes
HOURS OF WORK
20 hours per week
Shift patterns may vary
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GoodGood Studio is a new upcoming reformer strength training fitness studio in Virginia Beach. We help people feel stronger in their bodies and more connected to themselves—on and off the reformer—because when people feel good in their bodies, they show up better for their families, their work, and themselves.
We’re building more than a workout. We’re building a place rooted in care, community, and high standards—where clients feel supported and challenged, and where our team feels proud of the work they do every day.
If you’re driven, thoughtful, and energized by the idea of positively impacting people and the Virginia Beach community, you’ll feel right at home here. We’re looking for people who lead with heart, take ownership of their work, and want to grow alongside a studio that’s just getting started.
THE ROLE The Studio Manager is responsible for the day-to-day experience of GoodGood Studio clients, ensuring the studio runs efficiently, clients receive exceptional service, and trainers as well as any additional teams are supported. This role combines high-touch client service with hands‑on operational and team oversight, supporting business growth through exceptional execution of daily operations.
RESPONSIBILITIES SALES AND RETENTION
Present, promote, and sell studio services and memberships to new and existing clients
Respond to all client and prospect inquiries across phone, email, and in‑person channels
Manage intro pack conversions and upsell memberships and packages
Track and update sales, cancellations, leads, and acquisition data in studio CRM
Call cancellation requests to resolve, retain, or collect feedback
Ensure all client bookings and payments are processed accurately via CRM
Develop KPIs in collaboration with the Founder
Report weekly sales and retention KPIs to the Founder
Take ownership of assigned shifts as revenue‑driving opportunities, including proactively engaging new and prospective clients before and after class to support conversions and retention
Demonstrate awareness of class demand and new‑client attendance patterns, using this insight to prioritize presence during high‑impact shifts
CUSTOMER SERVICE
Deliver a best‑in‑class, hospitality‑driven experience to every client
Foster a culture of community and inclusion within the studio
Identify and implement surprise‑and‑delight moments for members
Maintain studio presentation standards including scent, lighting, music, and cleanliness
Lead intentional new‑client intake experiences, including reviewing intake forms, answering questions, and ensuring documentation is completed and filed accurately in studio systems
TEAM MANAGEMENT
Support with trainer and front desk schedules, schedule entry
Cross‑checks for schedule coverage gaps in tandem with Lead Trainer and assist on urgent/last‑minute substitutions
Communicate day‑to‑day updates to GoodGood Studio team as needed
Support performance feedback and check‑ins in partnership with the Founder
Maintain records of team compliance on certifications, training, and procedures as needed
Coordinate quarterly team meetings alongside the Founder
As needed, support payroll to ensure staff are paid correctly and on time
FACILITY & OPERATIONS
Maintain studio hygiene and organization across all client and staff areas
Oversee equipment readiness, repairs, and vendor communication
Complete daily opening/closing procedures and maintenance checks
Update SOPs and document processes in collaboration with Founder
Ensure new front‑of‑house is properly staffed and trained
Manage inventory of supplies, towels, and retail stock
Track and report on operational issues and improvements to the Founder
SYSTEMS & ADMIN
Use booking and CRM tools to manage client accounts and performance metrics in collaboration with Founder
Ensure timely follow‑ups and task completion using shared systems
Support social media or email announcements as needed
Support marketing initiatives, including light social media support, distributing flyers, and assisting with in‑studio or community events
Represent the GoodGood Studio brand consistently across all client‑facing moments and marketing touch points
Protect client data and comply with data privacy policies
Enforce studio policies while supporting a positive member experience
PRE-REQUISITES AND ATTRIBUTES
2-3+ years in customer‑facing, service‑driven roles (fitness, retail, hospitality)
Experience in sales, client retention, and front‑of‑house operations
Excellent communication and interpersonal skills
Proficient with studio management software is a plus (Walla, MindBody, Mariana Tek, etc.)
Strong organizational skills with attention to detail
Team‑oriented and solutions‑driven mindset
Passion for fitness, wellness, and hospitality
Growth mindset and eager to learn more about business
Availability to work weekends
COMPENSATION
$17.50/hour
Opportunity to earn sales commission
50% off drop‑in classes
HOURS OF WORK
20 hours per week
Shift patterns may vary
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