Lantower Residential
Community Manager - Bullhouse
Lantower Residential, Durham, North Carolina, United States, 27703
Overview
Community Manager – Bullhouse
at
Lantower Residential
is an hourly, non‑exempt position responsible for managing a community’s financial, operational, and resident satisfaction goals.
FLSA Status:
Hourly/Non‑Exempt
Department:
Property Management |
Supervisor’s Title:
Regional Manager
Lantower Residential, a subsidiary of H&R REIT, develops and manages apartment communities across the Sunbelt markets in the U.S. We focus on people; our job is to make people feel at home, whether they live in a community or work on our team. We offer competitive benefits, training opportunities, and flexible time off.
Key Responsibilities
Creates an environment of cooperation, enthusiasm, and professionalism among associates, residents, and supplier partners.
Builds high‑performing teams by interviewing, hiring, onboarding, coaching, and setting goals to improve engagement, retention, and performance.
Leads daily sales huddles and coaching to enhance leasing performance, resident satisfaction, and revenue.
Partners with the Maintenance Supervisor to align maintenance and onsite operations, ensuring high occupancy and resident experience.
Assigns tour zones and home responsibilities, walks zones to maintain standards, and resolves deficiencies.
Manages property operations to meet or exceed occupancy, expense, and CNOI goals.
Maintains financial performance through variance reporting, PO execution, invoicing, expense monitoring, and revenue‑generating strategies.
Analyzes market conditions, occupancy trends, and pricing to recommend rent adjustments and retention programs.
Monitors resident events, social media, and reviews; aligns activities with company standards.
Collaborates with marketing to develop programs that improve the customer experience and promote the Lantower brand.
Uses property management and CRM systems to track community movement, applications, move‑ins/out, service requests, and resident communications.
Works with Central Finance to resolve delinquent and prepaid research, eviction processes, and notice delivery.
Performs other duties as assigned.
Organizational Responsibilities
Follow and comply with company policies, SOPs, and departmental standards.
Practice proper safety techniques and report injuries promptly.
Maintain knowledge of leasing laws, Fair Housing, and collection practices.
Identify opportunities to improve selling and customer service; support community efficiency and productivity.
Stay current on property management systems and technologies.
Working Conditions
Work in office and onsite; willing to travel between properties and to other regions.
Flexible schedule, weekend work required, occasional overnight stays.
Physical exposure to outdoor elements and varied temperatures.
Must have reliable transportation, a valid driver’s license, and automobile insurance.
Physical Demands
View computer screens and documents for extended periods.
Lift or carry up to 20 pounds.
Walk, stand, sit, and climb stairs while touring the community.
Requirements
High school diploma or GED; Minimum 3+ years in multi‑family industry with a team managing preference.
Minimum 2 years supervisory/managerial experience.
Proven people leadership, hiring, coaching, and goal communication.
Initiative, strong customer and vendor communication, and problem‑solving skills.
Financial statement knowledge and data‑driven decision making.
Knowledge, Skills, and Abilities
Development and motivation of teams with a positive hiring track record.
Effective onboarding and one‑on‑one coaching for performance improvement.
Strong interpersonal, verbal, and written communication with residents, associates, and vendors.
Time management, organization, and multitasking under stress.
Financial reporting interpretation and utilization of data for business decisions.
Strategic crisis management and problem‑solving.
Detail orientation, initiative, and adaptability to changing priorities.
Social media content creation and engagement.
Proficiency in property management systems such as Entrata, SmartRent, EliseAI, and Microsoft Office suite.
Job Details
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Marketing and Sales
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at
Lantower Residential
is an hourly, non‑exempt position responsible for managing a community’s financial, operational, and resident satisfaction goals.
FLSA Status:
Hourly/Non‑Exempt
Department:
Property Management |
Supervisor’s Title:
Regional Manager
Lantower Residential, a subsidiary of H&R REIT, develops and manages apartment communities across the Sunbelt markets in the U.S. We focus on people; our job is to make people feel at home, whether they live in a community or work on our team. We offer competitive benefits, training opportunities, and flexible time off.
Key Responsibilities
Creates an environment of cooperation, enthusiasm, and professionalism among associates, residents, and supplier partners.
Builds high‑performing teams by interviewing, hiring, onboarding, coaching, and setting goals to improve engagement, retention, and performance.
Leads daily sales huddles and coaching to enhance leasing performance, resident satisfaction, and revenue.
Partners with the Maintenance Supervisor to align maintenance and onsite operations, ensuring high occupancy and resident experience.
Assigns tour zones and home responsibilities, walks zones to maintain standards, and resolves deficiencies.
Manages property operations to meet or exceed occupancy, expense, and CNOI goals.
Maintains financial performance through variance reporting, PO execution, invoicing, expense monitoring, and revenue‑generating strategies.
Analyzes market conditions, occupancy trends, and pricing to recommend rent adjustments and retention programs.
Monitors resident events, social media, and reviews; aligns activities with company standards.
Collaborates with marketing to develop programs that improve the customer experience and promote the Lantower brand.
Uses property management and CRM systems to track community movement, applications, move‑ins/out, service requests, and resident communications.
Works with Central Finance to resolve delinquent and prepaid research, eviction processes, and notice delivery.
Performs other duties as assigned.
Organizational Responsibilities
Follow and comply with company policies, SOPs, and departmental standards.
Practice proper safety techniques and report injuries promptly.
Maintain knowledge of leasing laws, Fair Housing, and collection practices.
Identify opportunities to improve selling and customer service; support community efficiency and productivity.
Stay current on property management systems and technologies.
Working Conditions
Work in office and onsite; willing to travel between properties and to other regions.
Flexible schedule, weekend work required, occasional overnight stays.
Physical exposure to outdoor elements and varied temperatures.
Must have reliable transportation, a valid driver’s license, and automobile insurance.
Physical Demands
View computer screens and documents for extended periods.
Lift or carry up to 20 pounds.
Walk, stand, sit, and climb stairs while touring the community.
Requirements
High school diploma or GED; Minimum 3+ years in multi‑family industry with a team managing preference.
Minimum 2 years supervisory/managerial experience.
Proven people leadership, hiring, coaching, and goal communication.
Initiative, strong customer and vendor communication, and problem‑solving skills.
Financial statement knowledge and data‑driven decision making.
Knowledge, Skills, and Abilities
Development and motivation of teams with a positive hiring track record.
Effective onboarding and one‑on‑one coaching for performance improvement.
Strong interpersonal, verbal, and written communication with residents, associates, and vendors.
Time management, organization, and multitasking under stress.
Financial reporting interpretation and utilization of data for business decisions.
Strategic crisis management and problem‑solving.
Detail orientation, initiative, and adaptability to changing priorities.
Social media content creation and engagement.
Proficiency in property management systems such as Entrata, SmartRent, EliseAI, and Microsoft Office suite.
Job Details
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Marketing and Sales
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