Pacific NW Federal Credit Union
Call Center / Video Teller - Bilingual
Pacific NW Federal Credit Union, Portland, Oregon, United States, 97204
Call Center / Video Teller – Bilingual at Pacific NW Federal Credit Union
Pacific NW Federal Credit Union is a not-for-profit, full-service financial institution with three branches in Portland, Vancouver, and Hood River. Our mission: Be our members' financial partner for life. We give back through financial literacy programs and community education. As a smaller credit union, we can personalize the experiences of our members, which is how we retain loyalty. Many of our members have been with us for generations!
What We Offer
Competitive pay: $23.50 - $26.50 per hour
Generous benefits:
4 weeks PTO
Health coverage after 30 days
401(k) with company match after 6 months
Paid life, LTD & AD&D insurance
Paid holidays & volunteer time
Loan discounts
Your Role As a Bilingual Contact Center Specialist / ITM Teller, you'll deliver exceptional service through multiple channels: phone, text, chat, email, and live video via Interactive Teller Machines (ITMs).
Key Responsibilities
Assist members in both English and Spanish, via phone and live video
Answer member questions and resolve issues promptly
Process transactions: deposits, withdrawals, transfers, loan payments, wires, disputes, card orders
Educate members on ITM technology
Balance daily transactions and investigate discrepancies
Protect member information and maintain confidentiality
What We're Looking For
English/Spanish bilingual
1-3 years of experience in call center, banking, or cash handling
Strong multitasking and communication skills
Ability to de-escalate upset members
Schedule Monday-Friday, 8:45-5:15. This full-time position has the opportunity to work remotely following the initial training period (6 months).
Ready to Apply? Start with our quick, 3-minute mobile-friendly application today!
Pacific NW Federal Credit Union is an Equal Opportunity Employer. We value diversity and inclusivity in all aspects of employment.
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Pacific NW Federal Credit Union is a not-for-profit, full-service financial institution with three branches in Portland, Vancouver, and Hood River. Our mission: Be our members' financial partner for life. We give back through financial literacy programs and community education. As a smaller credit union, we can personalize the experiences of our members, which is how we retain loyalty. Many of our members have been with us for generations!
What We Offer
Competitive pay: $23.50 - $26.50 per hour
Generous benefits:
4 weeks PTO
Health coverage after 30 days
401(k) with company match after 6 months
Paid life, LTD & AD&D insurance
Paid holidays & volunteer time
Loan discounts
Your Role As a Bilingual Contact Center Specialist / ITM Teller, you'll deliver exceptional service through multiple channels: phone, text, chat, email, and live video via Interactive Teller Machines (ITMs).
Key Responsibilities
Assist members in both English and Spanish, via phone and live video
Answer member questions and resolve issues promptly
Process transactions: deposits, withdrawals, transfers, loan payments, wires, disputes, card orders
Educate members on ITM technology
Balance daily transactions and investigate discrepancies
Protect member information and maintain confidentiality
What We're Looking For
English/Spanish bilingual
1-3 years of experience in call center, banking, or cash handling
Strong multitasking and communication skills
Ability to de-escalate upset members
Schedule Monday-Friday, 8:45-5:15. This full-time position has the opportunity to work remotely following the initial training period (6 months).
Ready to Apply? Start with our quick, 3-minute mobile-friendly application today!
Pacific NW Federal Credit Union is an Equal Opportunity Employer. We value diversity and inclusivity in all aspects of employment.
#J-18808-Ljbffr