TheStaffed
Our client, a top-tier Management Consulting firm, is seeking a highly skilled
UX Researcher
to support a digital banking transformation. You'll conduct bilingual qualitative research to inform and improve customer-facing mobile experiences. The ideal candidate is fluent in Spanish and English, with proven expertise leading research from planning through synthesis and storytelling.
Ideal Profile
6+ years of UX or qualitative research experience, preferably in financial services or regulated industries
Skilled at managing multiple squads and stakeholders in complex programs
Strong communicator, facilitator, and storyteller
Passionate about translating insights into meaningful design outcomes
Self-sufficient, adaptable, and comfortable in agile, distributed teams
Fluent in Spanish and English (spoken and written)
Key Responsibilities
Lead qualitative research from planning to insights delivery
Design and analyze surveys or lightweight quantitative studies
Align research strategies to product priorities and sprint cycles
Collaborate with product, design, and engineering teams to embed user insights
Facilitate workshops for ideation, prioritization, and validation
Conduct beta testing with internal users to assess release value
Advocate for research-driven design through storytelling and synthesis
Mentor peers and promote research best practices
Core Competencies Research Methods
In-depth interviews (English & Spanish)
Focus groups
Usability testing
Diary studies
Concept and prototype testing
Card sorting
Surveys
Research Types
Generative and evaluative studies, including discovery, prototype, and post-launch validation
Synthesis & Communication
Affinity mapping, journey and archetype development, and insight storytelling
Tools
Qualtrics ,
Collaborative whiteboarding platforms , and
Microsoft PowerPoint
Define research objectives, participant criteria, and success metrics
Develop screeners, discussion guides, and test scripts
Conduct bilingual interviews with cultural sensitivity
Synthesize findings into actionable insights and recommendations
Present outcomes to leadership and product teams
Support continuous improvement of research frameworks and documentation
#J-18808-Ljbffr
UX Researcher
to support a digital banking transformation. You'll conduct bilingual qualitative research to inform and improve customer-facing mobile experiences. The ideal candidate is fluent in Spanish and English, with proven expertise leading research from planning through synthesis and storytelling.
Ideal Profile
6+ years of UX or qualitative research experience, preferably in financial services or regulated industries
Skilled at managing multiple squads and stakeholders in complex programs
Strong communicator, facilitator, and storyteller
Passionate about translating insights into meaningful design outcomes
Self-sufficient, adaptable, and comfortable in agile, distributed teams
Fluent in Spanish and English (spoken and written)
Key Responsibilities
Lead qualitative research from planning to insights delivery
Design and analyze surveys or lightweight quantitative studies
Align research strategies to product priorities and sprint cycles
Collaborate with product, design, and engineering teams to embed user insights
Facilitate workshops for ideation, prioritization, and validation
Conduct beta testing with internal users to assess release value
Advocate for research-driven design through storytelling and synthesis
Mentor peers and promote research best practices
Core Competencies Research Methods
In-depth interviews (English & Spanish)
Focus groups
Usability testing
Diary studies
Concept and prototype testing
Card sorting
Surveys
Research Types
Generative and evaluative studies, including discovery, prototype, and post-launch validation
Synthesis & Communication
Affinity mapping, journey and archetype development, and insight storytelling
Tools
Qualtrics ,
Collaborative whiteboarding platforms , and
Microsoft PowerPoint
Define research objectives, participant criteria, and success metrics
Develop screeners, discussion guides, and test scripts
Conduct bilingual interviews with cultural sensitivity
Synthesize findings into actionable insights and recommendations
Present outcomes to leadership and product teams
Support continuous improvement of research frameworks and documentation
#J-18808-Ljbffr