TheStaffed is hiring: UX Researcher in Town of Poland

Our client, a top-tier Management Consulting firm, is seeking a highly skilled UX Researcher to support a digital banking transformation. You'll conduct bilingual qualitative research to inform and improve customer-facing mobile experiences. The ideal candidate is fluent in Spanish and English, with proven expertise leading research from planning through synthesis and storytelling.

Ideal Profile

• 6+ years of UX or qualitative research experience, preferably in financial services or regulated industries
• Skilled at managing multiple squads and stakeholders in complex programs
• Strong communicator, facilitator, and storyteller
• Passionate about translating insights into meaningful design outcomes
• Self-sufficient, adaptable, and comfortable in agile, distributed teams
• Fluent in Spanish and English (spoken and written)

Key Responsibilities

• Lead qualitative research from planning to insights delivery
• Design and analyze surveys or lightweight quantitative studies
• Align research strategies to product priorities and sprint cycles
• Collaborate with product, design, and engineering teams to embed user insights
• Facilitate workshops for ideation, prioritization, and validation
• Conduct beta testing with internal users to assess release value
• Advocate for research-driven design through storytelling and synthesis
• Mentor peers and promote research best practices

Core Competencies

Research Methods

• In-depth interviews (English & Spanish)
• Focus groups
• Usability testing
• Diary studies
• Concept and prototype testing
• Card sorting
• Surveys

Research Types

• Generative and evaluative studies, including discovery, prototype, and post-launch validation

Synthesis & Communication

• Affinity mapping, journey and archetype development, and insight storytelling

Tools

• Qualtrics, Collaborative whiteboarding platforms, and Microsoft PowerPoint
• Define research objectives, participant criteria, and success metrics
• Develop screeners, discussion guides, and test scripts
• Conduct bilingual interviews with cultural sensitivity
• Synthesize findings into actionable insights and recommendations
• Present outcomes to leadership and product teams
• Support continuous improvement of research frameworks and documentation