Convene is hiring: Audio Visual Event Technology Manager in New York

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Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you’re interested in creating inspiring moments of connection, consider joining our team.

AV Technology Manager | New York City

Convene Hospitality Group is seeking an experienced and passionate AV Technology Manager to spearhead the opening and ongoing AV operations at Convene 555 Broadway, a vibrant new 32,000 sq. ft. event venue in the iconic SoHo neighborhood. This role will report to the property’s General Manager and provide a dotted line to our Regional AV Manager.

Location & Venue

• Location: SoHo neighborhood, New York City, within the landmarked Scholastic Building.
• Size: 32,000 square feet.
• Capacity: Full venue buyout capacity of just over 450 guests.
• Spaces: Seven unique meeting and event spaces, including a main hall, breakout spaces, a boardroom, and galleries for networking and receptions.
• Key Amenities: White box space for branding, in‑house catering, in‑room AV technology supported by an on‑site team, and dedicated hospitality resources. Easy public transportation access.

What You’ll Do

The Technology Manager provides and manages all services used to deliver information technology to our customers and associates, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting and basic lighting for different types of meetings and events. Technology Managers work collaboratively to deliver an excellent meeting, conference, and workday experience. They oversee AV Specialists and help manage, train, and lead specialists in personal, technical, and career development. The person in this role also works collaboratively with our sales and production teams to ensure seamless execution for our clients.

Responsibilities

• Provide ad‑hoc troubleshooting and assistance to customers of all technology competency levels.
• Manage and troubleshoot AV equipment, including audio, video, lighting, computer networking systems and hardware; both in‑house and client systems.
• Coordinate with clients in advance to pre‑program and ensure all technological requirements are seamlessly in place for their arrival.
• Provide consultative support to technology sales for client programs.
• Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution meetings.
• Offer genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors.
• Attend planning and pre‑production meetings.
• Direct day‑to‑day floor operations of AV Specialists, including set‑up, strike, scheduling, and more.
• Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations.
• Make personal contact and maintain positive relationships with clients, assisting with reasonable requests during programs.
• Collaborate with the sales and planning team to gain a comprehensive understanding of the client’s experience with Convene prior to the start of their meeting or event.
• Thoroughly prepare and deliver comprehensive sales quotes while employing revenue‑maximizing strategies in alignment with Convene’s standard operating procedures.
• Assist in any areas of daily operation.

Training & Development

• Assist with developing a positive employee relations climate, including employee engagement, motivation and coaching.
• Participate in collaborative project efforts with both the technology team and other departments.
• Participate in employee appraisals.
• Mentor AV Specialists to provide a consistent level of customer service.
• Interview and hire prospective candidates for all positions in the department.
• Stay current on the latest developments in the event industry and audio‑visual trends.
• Review and stay current on all departmental SOPs on a quarterly basis.

Financial Reporting

• Review P&L/General Ledger reports for department/location, ensuring accuracy.
• Approve and submit vendor invoices to Accounts Payable in a timely fashion.
• Participate in the annual budgeting process for the team member’s location.
• Maintain and uphold Convene’s cultural standards.
• Perform other duties as requested by management.

What We Look For

• 4+ years of experience in managing IT and AV equipment, as well as computer software systems.
• Proven experience in leadership roles, including leading team members.
• Customer service or hospitality experience preferred.
• Demonstrated extensive knowledge of audiovisual equipment, including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
• Understanding of Crestron control and hardware endpoints.
• Basic knowledge of data networking principles, architecture, and applications.
• Experience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, and servers.
• Ability to lead and manage team members effectively, collaborating with internal and external clients.
• Familiarity with CRM applications.

Physical Requirements

• Flexible, long, and weekend hours sometimes required.
• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to climb and work on a ladder for lengthy periods of time.

Equipment & Technical Qualifications

• Audio: 4‑24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push‑to‑talk microphone systems, audio recorders, Biamp Tesira systems.
• Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems.
• Lighting: Up lights, GOBOs, basic dimming.
• IT: Wi‑Fi troubleshooting, connecting hard‑line internet, knowledge of DHCP/Static IP addressing, operate and troubleshoot hardware and software video codecs.
• Control: Familiarity with Crestron control systems and associated hardware.

Compensation

Base Salary: $75,000 – $85,000 annually. This role is also eligible for Convene’s annual incentive performance bonus plan. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Benefits

• Health & Wellness: Day‑one health coverage for you and your family, 24/7 virtual care, emotional well‑being support, and fertility & family planning benefits.
• Time Off & Balance: Generous PTO, your birthday off, paid parental leave, and a year‑end holiday closure to recharge.
• Financial Growth: 401(k) with company match and support for education, courses, and certifications.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs.
• Community & Impact: Volunteer and give‑back opportunities, and the chance to make a real impact in the work you do.

Our Commitment

We’re proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives. At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.