RWJBarnabas Health is hiring: Communications Operator in Newark

Job Overview

Job Title: Communications Operator (Req #0000209975)

Department: IT&S Telecommunications

Location: Newark Beth Israel Medical Center, 201 Lyons Avenue, Newark, NJ 07112-2027

Status: Part‑time

Shift: Evening

Pay: $17.22 per hour (New Jersey)

As the primary switchboard operator for the hospital, you will efficiently manage incoming and outgoing telephone calls, route calls to the appropriate departments or individuals, and provide exceptional customer service to patients, visitors, and staff.

Essential Functions

• Operate the hospital's telecommunications switchboard system, handling incoming and outgoing calls promptly and professionally.
• Greet callers in a friendly and courteous manner, providing a positive first impression of the hospital.
• Direct calls to the appropriate departments, clinics, or individuals, ensuring accurate and efficient call routing.
• Respond to inquiries from patients, visitors, and staff, providing information about hospital services, visiting hours, and general inquiries.
• Maintain an up‑to‑date directory of hospital staff, departments, and extensions, ensuring accurate and timely information.
• Assist in emergency situations by promptly connecting calls to the appropriate emergency response teams.
• Handle internal paging requests for hospital staff, physicians, and other personnel as required.
• Monitor and respond to alarms and emergency codes, following established protocols and procedures.
• Collaborate with other hospital departments to coordinate communication during critical situations or emergencies.
• Maintain confidentiality and adhere to HIPAA regulations when handling sensitive patient information.
• Perform administrative tasks such as data entry, updating call logs, and generating reports as needed.

Qualifications – Required

• High School Diploma or equivalent qualification.
• Excellent verbal communication skills and a clear, professional telephone manner.
• Strong customer service orientation with the ability to remain calm and composed in high‑pressure situations.
• Proficient computer skills, including knowledge of telecommunications systems and basic office software.
• Ability to multitask and handle a high volume of calls while maintaining accuracy and attention to detail.
• Familiarity with medical terminology and hospital operations.

Qualifications – Preferred

• Previous experience as a switchboard operator or in a customer service role.
• Experience working in a hospital or healthcare setting is an advantage.
• Knowledge of additional telecommunications equipment and systems.
• Experience with call routing, paging, and emergency response systems.

Scheduling Requirements

• Shift working.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Part‑time.

Other Duties

Other duties may be assigned to the employee from time to time, and these may include additional tasks related to the responsibilities of the role.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

At RWJBarnabas Health, our market‑competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

RWJBarnabas Health is the premier health care destination, providing patient‑centered, high‑quality academic medicine in a compassionate and equitable manner, while delivering a best‑in‑class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high‑quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey‑whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer.