Hawthorne Residential Partners is hiring: Community Manager in Asheville

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Job Overview

Lead community operations, overseeing financial performance, leasing success, vendor partnerships, and resident satisfaction. Serve as a coach, Live It culture ambassador, and business strategist to guide your team toward consistent performance, strong occupancy, and a thriving community environment.

Responsibilities

• Manage budgets, rent collection, and community financial reporting; oversee move‑outs, deposit accounting, and delinquency tracking.
• Maintain accurate records using platforms such as Yardi and Knock; ensure compliance with company policies and legal standards.
• Conduct regular inspections to maintain curb appeal and quality; drive leasing, renewals, and pricing strategies to meet occupancy goals.
• Partner with maintenance on work orders and preventative care; oversee vendor services to ensure quality, safety, and timeliness.
• Build a strong, positive team culture across office and maintenance; hire, train, and coach team members to meet performance goals.
• Lead weekly team meetings to align on goals and celebrate wins; lead with empathy while upholding accountability and standards.
• Address escalated resident concerns with professionalism and care; plan and lead engaging resident events to boost satisfaction.
• Support leasing efforts by conducting tours, responding to leads, and guiding prospects; ensure lease applications, renewals, and related documents are completed accurately and on time.
• Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented.

Education

• High School or GED equivalent.

Experience

• Two years of property management experience, including Leasing Consultant and Assistant Community Manager roles.
• Six months as a community manager preferred.
• Industry software experience with YARDI, Knock, and Microsoft preferred.

Licenses & Certifications

• Valid Driver's License.
• CAM, CAPS, Real Estate license, and/or Property Management License preferred.

Qualities to Succeed

• Effective communication and team alignment.
• Financial understanding and informed decision‑making.
• Conflict resolution capability.
• People‑service and customer‑focused mindset.
• Servant leadership and training focus.
• Positive attitude and enthusiasm.

Work Schedule

Leasing office: Monday–Friday 9:00 AM–6:00 PM and Saturdays 10:00 AM–4:00 PM. One weekday off each week maintains a 40‑hour schedule. Evening and weekend availability may be required for resident events.

Total Rewards Package

Community Managers receive monthly leasing and renewal commissions plus quarterly performance bonuses.

Personal Benefits

• Free dental insurance
• Comprehensive and affordable medical and vision coverage
• Health and wellness incentives
• 401(k) retirement match program
• Paid time off including birthday and sick leave
• Pet insurance plans
• Paid maternity, paternity, and adoption leave
• Telehealth access 24/7/365
• Company‑paid life insurance
• Retirement planning support

Hawthorne is an equal opportunity employer.

Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Marketing and Sales.