Syracuse University is hiring: Access Services Supervisor, Law Library in City o

Job Description

The Syracuse University Law Library within SU Libraries is searching for an Access Services Supervisor. This position coordinates workflow between departments in the SU College of Law Library. The Access Services Supervisor will:

• Hire, train and evaluate 20-25 Law Library Student Assistants and direct the work of one Library Technician.
• Schedule staff coverage of the Law Library Circulation Desk.
• Provide direct services to Law Library users, answering reference and general questions from students, faculty, and members of the University and Syracuse communities, including evening and weekends on rotation.
• Resolve patron account issues and exercise independent judgment in meeting the needs of Law Library users.
• Work collaboratively with the Collection Management Supervisor to analyze workflows and propose and implement policy changes and process improvements that impact both Public Services and Technical Services.
• Establish priorities within the Circulation and Technical Services departments for processing gift collections, assign looseleaf filing and other student tasks, and apportion clerical work between departments.
• Make acquisition decisions for the Law Library’s Casual Reading collection and maintain other specialty Law Library collections.

Responsibilities

• Daily Operations (35%):
  • Manage the daily operations of the Law Library Circulation Desk, effectively and efficiently utilizing personnel resources to meet Law Library goals.
  • Coordinate staff coverage of the Law Library Circulation Desk between Public and Technical services.
  • Direct the work of staff and student employees to ensure that clerical tasks are carried out consistent with Law Library priorities.
  • Provide guidance, instruction, and supervision to the Library Technician IV for Circulation, and hire, train, and evaluate 20-25 Law Library student assistants.
• Customer Service (20%):
  • Provide direct Law Library patron service by staffing the Circulation Desk to ensure no gaps in coverage, including evenings and weekends on rotation.
  • Answer student and faculty questions and help them find items they need from the Circulation Desk, Reference/Reserves, Special Collections and the general collection.
  • Resolve patron account issues and exercise independent judgment to make loan and book fine policy exceptions.
• Workflow (20%):
  • Research, recommend, and implement workflow improvements in Circulation.
  • Work cooperatively with the Collection Management Supervisor to develop enhancements to service coverage, carry out workflow analysis, and make process and service improvements that impact both Public Services and Technical Services.
  • Research and recommend facilities and equipment replacements and upgrades.
• Services (10%):
  • Establish priorities within the Circulation and Technical Services departments for processing gift collections; assign looseleaf filing and otherwise apportion clerical work between departments, make selection decisions for the Casual Reading Collection and maintain other specialty collections.
• Projects (10%):
  • Lead, coordinate, and assess complex projects involving Circulation and Interlibrary Loan services utilizing OCLC Worldshare and the ALMA Library Services Platform.
• Other duties as assigned (5%):

Education and Experience

• Bachelor’s Degree or equivalent combination of education and experience.
• Supervisory experience in a public services or customer service environment.
• 1+ year of experience in a public, academic, or special library.
• MS/LIS in progress or a career goal of academic librarianship strongly preferred.

Skills and Knowledge

• Strong supervisory and management skills; discernment and judgment in supervising staff and services.
• Technical proficiency with standard computing applications and the ability to learn specialized application software.
• Commitment to fostering a strong sense of community among Law Library users, staff, and student assistants.
• High degree of professionalism and the ability to both work independently and to interact effectively with colleagues, faculty, staff, students, and the public.
• Excellent verbal and written communication skills; ability to write effectively for multiple Law Library audiences.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About The Syracuse Area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military‑connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class‑leading initiatives focused on making an SU degree accessible and affordable to the post‑9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.