Inside Higher Ed
Communications/Service Officer
Job ID:
287871
Location:
Augusta University
Full/Part Time:
Full Time
About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Job Summary This position is skilled emergency service work that involves receiving emergency and non‑emergency requests for police assistance, determining the nature/urgency of calls, initiating police or other personnel action, and maintaining close contact with responders to monitor and record the response and needed support requirements.
Responsibilities
Responsible for receiving and responding properly to emergency and non‑emergency calls from patrol officers, other law enforcement agencies, the general public and ASU faculty/staff and students.
Responsible for entering, viewing and retrieving vital information from the Police computer‑aided dispatch (CAD) system, NCIC/GCIC system, Banner and other systems/programs.
Responsible for following proper policies and procedures when handling emergency and non‑emergency calls.
Check areas for unsecured buildings and offices; if found unlocked, area is then secured by public safety officer; a report is filed concerning this incident. In secured areas, verify identification before admitting personnel. Check alarmed experiment areas, notify personnel in charge of any unusual circumstances.
Perform all other related duties incidental to the work described herein.
Required Qualifications High School Diploma, GED or equivalent from a recognized state or federal accredited organization.
Preferred Qualifications
Knowledge of Federal Communications Rules and Regulations
GA Post Certification
Knowledge, Skills & Abilities
Ability to maintain confidentiality
Excellent interpersonal, verbal, and written communication skills
Proficient in Microsoft Office and other computer software/databases
Working knowledge of the current Augusta University policies and procedures
Working knowledge of Georgia laws, regulations, and procedures concerning law enforcement dispatching
Shift / Salary / Benefits Shift: Days/M-F
Pay Band: 3
Salary: Minimum $16.54/hour – $18.79/hour (salary commensurate with qualifications within the established range)
Recruitment Period: 7/23/25 – Until Filled
Benefits: health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, 13 paid holidays. Eligible full‑time employees who have been employed for more than six months may be considered for the Tuition Assistance Program.
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable based on duties, the candidate will also need to have a credit check completed for Positions of Trust and/or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that require driving an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) and post‑secondary coursework in the form of original transcript(s). Those trained by a foreign institution will also need an evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Application and Hiring Process Steps
Submit comprehensive application for employment (including previous employment, references, current and prior addresses, education, military record)
Review by board or selection committee
Undergo a thorough background check (Driving record review, reference checks/interviews, public internet review, credit check, criminal history, national and state records, voice stress analyzer, medical, drug screen, psychological exam, eligibility determination, POST certification, CSA reporting duties, etc.)
Other Information This position is also responsible for promoting a customer‑friendly environment and providing superior service to our patients, students, faculty, and employees. “Augusta University is a patient‑and‑family‑centered care institution, where employees partner every day with patients and families for success.” Augusta University is a tobacco‑free environment; use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity Augusta University is proud to be an equal‑opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How to Apply To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=287871&PostingSeq=1
If you need further assistance, please contact us at 706‑721‑9365.
#J-18808-Ljbffr
287871
Location:
Augusta University
Full/Part Time:
Full Time
About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Job Summary This position is skilled emergency service work that involves receiving emergency and non‑emergency requests for police assistance, determining the nature/urgency of calls, initiating police or other personnel action, and maintaining close contact with responders to monitor and record the response and needed support requirements.
Responsibilities
Responsible for receiving and responding properly to emergency and non‑emergency calls from patrol officers, other law enforcement agencies, the general public and ASU faculty/staff and students.
Responsible for entering, viewing and retrieving vital information from the Police computer‑aided dispatch (CAD) system, NCIC/GCIC system, Banner and other systems/programs.
Responsible for following proper policies and procedures when handling emergency and non‑emergency calls.
Check areas for unsecured buildings and offices; if found unlocked, area is then secured by public safety officer; a report is filed concerning this incident. In secured areas, verify identification before admitting personnel. Check alarmed experiment areas, notify personnel in charge of any unusual circumstances.
Perform all other related duties incidental to the work described herein.
Required Qualifications High School Diploma, GED or equivalent from a recognized state or federal accredited organization.
Preferred Qualifications
Knowledge of Federal Communications Rules and Regulations
GA Post Certification
Knowledge, Skills & Abilities
Ability to maintain confidentiality
Excellent interpersonal, verbal, and written communication skills
Proficient in Microsoft Office and other computer software/databases
Working knowledge of the current Augusta University policies and procedures
Working knowledge of Georgia laws, regulations, and procedures concerning law enforcement dispatching
Shift / Salary / Benefits Shift: Days/M-F
Pay Band: 3
Salary: Minimum $16.54/hour – $18.79/hour (salary commensurate with qualifications within the established range)
Recruitment Period: 7/23/25 – Until Filled
Benefits: health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, 13 paid holidays. Eligible full‑time employees who have been employed for more than six months may be considered for the Tuition Assistance Program.
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable based on duties, the candidate will also need to have a credit check completed for Positions of Trust and/or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that require driving an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) and post‑secondary coursework in the form of original transcript(s). Those trained by a foreign institution will also need an evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Application and Hiring Process Steps
Submit comprehensive application for employment (including previous employment, references, current and prior addresses, education, military record)
Review by board or selection committee
Undergo a thorough background check (Driving record review, reference checks/interviews, public internet review, credit check, criminal history, national and state records, voice stress analyzer, medical, drug screen, psychological exam, eligibility determination, POST certification, CSA reporting duties, etc.)
Other Information This position is also responsible for promoting a customer‑friendly environment and providing superior service to our patients, students, faculty, and employees. “Augusta University is a patient‑and‑family‑centered care institution, where employees partner every day with patients and families for success.” Augusta University is a tobacco‑free environment; use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity Augusta University is proud to be an equal‑opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How to Apply To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=287871&PostingSeq=1
If you need further assistance, please contact us at 706‑721‑9365.
#J-18808-Ljbffr