Director of UX, Product Experience
Open to Remote, USA.
A little about us. Splunk is here to build a safer and more resilient digital world. We’re proud to be the key to enterprise resilience for more than 11,000 enterprise organizations that use our Unified Security and Observability Platform to keep their systems secure and reliable. We’re also especially proud of our award‑winning culture and our regular appearance on those “Best Places to Work” lists.
When you work with us, we only ask you to bring your authentic self. Bring your experience, problem‑solving skills, talent, and also your joy, passion and everything that makes you, you. When you feel free to be yourself, it’s a lot easier for us to be ourselves.
The Opportunity
As a Director of User Experience Design, you and your team will directly shape the experience of Splunk’s products across the broader ecosystem. Your work will ensure our products deliver insightful, cohesive, and increasingly effortless experiences that scale across jobs, personas, and product lines.
You will be part of the Product Experience (PX) organization, reporting to a Senior Director of User Experience. Our mission is to make user experience a true differentiator for Splunk—one that drives customer trust, adoption, and long‑term value in a rapidly evolving and competitive market.
In this role you’ll work closely with cross‑functional partners across Product Management, Engineering, Research and other design disciplines to define and communicate a clear design strategy aligned with business goals. You will balance deep UX craft with systems‑level thinking and help ensure that core product attributes—consistency, usability, scalability and clarity—are experienced seamlessly across the Splunk portfolio.
As we have recently joined Cisco, you will also be key in helping us find opportunities for integrations that bring even more value to customers.
You will draw on real‑world experience in change management and culture building to support and mentor a dynamic team as Splunk continues to evolve as part of Cisco. Identifying opportunities for shared value, alignment and better ways of working will be critical to strengthening our practice and maximizing impact for both customers and employees.
Key Considerations
- Defining and overseeing work on key product experience objectives
- Allocating resources and assignments across teams and initiatives
- Managing budgets, staffing and operational considerations
- Reviewing, critiquing and elevating design quality and outcomes
- Partnering with peers and executive leaders in setting product strategy
Qualifications
- Use objective research and a rigorous design process to drive measurable business outcomes with lasting impact
- Communicate clearly and articulate complex concepts to audiences at all levels, including executive leadership
- Have experience with strategic planning, prioritization and goal‑setting across functions and business units
- Lead with confidence while demonstrating humility, curiosity, and a willingness to learn
- Thrive in environments undergoing change and enjoy turning skepticism into shared momentum
- Understand how to create air cover and space for teams to learn, grow and do their best work
- Have a passion for systems thinking and solving large, complex, cross‑product problems
- Are comfortable navigating ambiguity and difficult conversations with multiple invested partners
- Operate with integrity, assume good intent and keep broader organization and customer impact in mind
- Adapt your leadership style to the situation—knowing when to hold the line and when to build bridges
- Have experience evaluating UX maturity and design compatibility in the context of acquisitions or large integrations
- Love building strong, healthy teams as much as crafting great product experiences
- Are excited by technology and innovation in general and always seek to explore new ways we can integrate emerging technologies like AI into our products and differentiate us in a competitive market
Requirements
- 15+ years of UX design experience in B2B or B2C across regulated industries
- 10+ years of leading large UX research or product design teams at enterprise‑scale organizations
- Experience working on class‑leading products in data analytics, observability, network security, incident management or data visualization
- A strong body of research‑driven, customer‑centered design work that demonstrates success in informing and delivering on meaningful business outcomes (time to value, churn reduction, product adoption, active use, etc)
- Ability to run and navigate organizational change and lead through moments of ambiguity
- Fluency with design tools like Figma, Adobe Suite, Miro, etc and interest in new ways of working
- Experience with global, asynchronous team coordination and management (e.g., time‑zone accommodations, cultural differences between locations, etc)
- Ability to influence and impact product direction by being a thoughtful, proactive partner
- Excellent communication, presentation, and interpersonal skills including the ability to communicate design insights clearly and persuasively across different audiences, and at all levels of the organization (including executive level partners)
- M.A./M.S./Ph.D. or equivalent experience in User Experience Design, Human Factors, Graphic Design, Industrial Design, User Experience Research, Data Science, or another strongly related field
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Compensation & Benefits
The starting salary range posted for this position is $230,100.00 to $325,300.00 and reflects the projected salary range for new hires in U.S. and/or Canada locations, not including incentive compensation, equity or benefits.
- U.S. employees are offered benefits: medical, dental and vision insurance; 401(k) plan with matching contribution; paid parental leave; short and long‑term disability coverage; basic life insurance.
- Employees may be eligible to receive grants of Cisco restricted stock units, vesting after continued employment with Cisco for defined periods.
- Paid time away: 10 paid holidays per full calendar year plus 1 floating holiday for non‑exempt employees; 1 paid day off for birthday, paid year‑end holiday shutdown, and 4 paid days off for personal wellness; non‑exempt employees receive 16 days of paid vacation per full calendar year; exempt employees may use flexible vacation time off program; 80 hours of sick time; additional paid time away for emergency issues; optional 10 paid days to volunteer.
- Bonus and incentive compensation details for non‑sales roles included as per Cisco policies.
Salary ranges by state
New York City Metro Area: $230,100.00 - $374,100.00
Non‑Metro New York State & Washington State: $216,500.00 - $337,000.00